BLESSING OLUWAJUNWON DARAMOLA
Apo
Summary
Highly motivated and results-driven Store Manager with over 5 years of progressive experience in the Quick Service Restaurant (QSR) industry. Demonstrated expertise in store operations management, inventory control, team leadership, and customer relations. Proven ability to increase profitability, improve operational efficiency, and enhance customer satisfaction through strategic planning and team development. I am skilled in budget management, HACCP compliance, and performance monitoring. A proactive leader dedicated to maintaining high standards of service, safety, and productivity in a fast-paced retail environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Eat N’ Go Limited (Cold Stone Creamery)
Abuja, FCT
01.2022 - Current
- Oversee all store operations, including staff supervision, budgeting, inventory management, and customer service delivery.
- Monitor and control store financial performance, reducing expenses and improving profit margins.
- Ensure strict adherence to food safety, hygiene, and quality control standards.
- Conduct staff onboarding, and regular performance appraisals to foster professional growth.
- Implement workflow improvements that enhanced order turnaround time and service consistency.
- Analyze sales and operational reports to identify growth opportunities and performance gaps.
- Maintain accurate inventory levels through systematic ordering, tracking, and stock rotation.
- Provide leadership during high-volume periods, ensuring smooth service delivery and customer satisfaction.
Customer Service Representative
Eat N’ Go Limited (Cold Stone Creamery)
Abuja, FCT
01.2021 - 01.2022
- Delivered high-quality customer service by responding promptly to inquiries and resolving complaints effectively.
- Processed customer orders, managed payments, and ensured compliance with service protocols.
- Recorded customer feedback and provided actionable insights to management for service improvement.
- Supported cross-functional teams to ensure smooth daily operations and order fulfillment.
- Promoted brand loyalty through upselling and personalized customer interactions.
- This contributed to a 15% increase in repeat customer visits by ensuring consistent service excellence.
Education
Certificate of National Service (NYSC) - undefined
National Youth Service Corps (NYSC)
01.2025
Bachelor of Science (B.Sc.) - Accounting
University of Abuja
Nigeria01.2023
Skills
- Financial Reporting & Analysis
- General Ledger Accounting
- Accounts Payable & Receivable Management
- Bank Reconciliation & Cash Flow Management
- Budget Preparation & Forecasting
- Audit Preparation & Internal Controls
- Cost Accounting & Variance Analysis
- Financial Statement Preparation (IFRS/GAAP standards)
- Fixed Asset Management
- Compliance & Regulatory Reporting
- QuickBooks
Certification
Institute of Chartered Accountants of Nigeria (ICAN) – In Progress
References
Available upon request.
Accomplishments
- Increase store revenue by executing successful marketing campaigns and seasonal sales strategies.
- Improved customer satisfaction ratings by implementing structured staff training and mentorship programs.
- Reduced operational costs through efficient stock management, waste minimization, and vendor negotiations.
CORE SKILLS & COMPETENCIES
- Store Operations Management
- Budget Planning & Cost Control
- Inventory & Supply Chain Management
- Customer Experience & Relationship Management
- Team Leadership & Performance Coaching
- Training & Staff Development
- Food Safety, Hygiene & HACCP Compliance
- Shift Scheduling & Workforce Optimization
- Point of Sale (POS) & Inventory Software (Micros, Oracle POS, etc.)
- Quality Assurance & Operational Reporting
Timeline
Store Manager
Eat N’ Go Limited (Cold Stone Creamery)
01.2022 - Current
Customer Service Representative
Eat N’ Go Limited (Cold Stone Creamery)
01.2021 - 01.2022
Certificate of National Service (NYSC) - undefined
National Youth Service Corps (NYSC)
Bachelor of Science (B.Sc.) - Accounting
University of Abuja