Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Blessing Nwafor

Blessing Nwafor

Awka

Summary

Driven Banking Officer from Uzondu Mfb with a track record of minimizing compliance risks and enhancing customer satisfaction. Excelled in loan processing and risk management, implementing process improvements for increased productivity. Skilled in banking software, with a knack for resolving complex issues, ensuring operational excellence and client contentment.

Overview

1
1
year of professional experience

Work History

Banking Officer

Uzondu Mfb
09.2023 - Current
  • Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
  • Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
  • Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
  • Increased customer satisfaction by providing timely and accurate banking services.

Education

Bachelors Of Art - Social Welfare And Sociology

Ahmadu Bello University
Kaduna State Zaria
05.2014

Senior School Certificate - Social Worker

Williams School of Commerce
Zaria Kaduna State
11.2008

Diploma - Local Government

Ahmadu Bello University
Zaria Kaduna State
01.2008

Skills

  • Loan Processing
  • Technical knowledge
  • Risk Management
  • Banking Software Proficiency

Accomplishments

  • Eliminated Number% from monthly expenses through evaluation and correction of inventory procedures and use.
  • Facilitated new customer service initiatives that resulted in a Number% improvement in satisfaction ratings.
  • Developed brand new Description program.
  • Grew business by $Number in Year.
  • Grew customer base Number% and deposits by $Amount in Year.
  • Achieved successful IPO for Company.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Banking Officer

Uzondu Mfb
09.2023 - Current

Bachelors Of Art - Social Welfare And Sociology

Ahmadu Bello University

Senior School Certificate - Social Worker

Williams School of Commerce

Diploma - Local Government

Ahmadu Bello University
Blessing Nwafor