BLESSING MONDAY AKPAN
Calabar
Summary
Highly organized and detail-oriented professional with over 5 years of experience in storekeeping, warehouse operations, customer service, and bookkeeping. Proven track record in managing inventory processes, optimizing warehouse efficiency, and delivering exceptional customer service. Adept at maintaining accurate records, handling financial transactions, and ensuring compliance with safety and quality standards. Strong problem-solving skills, with the ability to manage multiple tasks and prioritize effectively in fast-paced environments. Committed to delivering high levels of accuracy, efficiency, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Book Keeper/Cashier
Hogis Hotel and Suites
02.2022 - Current
- Regularly reconciled bank statements, credit card statements, and other financial accounts to ensure accuracy and resolve discrepancies promptly
- Recorded daily transactions, including guest payments, vendor invoices, and bank deposits, ensuring all entries were accurate and compliant with accounting standards
- Maintained accurate and up-to-date financial records, including general ledger entries, accounts payable, and accounts receivable
- Managed payroll processing for hotel staff, ensuring accurate calculation of wages, taxes, and benefits, and timely distribution of paychecks
- Assisted in the preparation and monitoring of the hotel's annual budget, tracked expenses, and provided variance analysis
- Generated monthly, quarterly, and annual financial reports, including profit and loss statements, balance sheets, and cash flow statements for management review
- Provided financial insights and reports to hotel management to aid in decision-making and strategic planning
- Handled guest billing inquiries and resolved any billing issues in a professional and timely manner
- Utilized accounting software (QuickBooks, Excel) for financial management and reporting, enhancing efficiency and accuracy
- Trained junior staff on accounting principles and software usage, improving overall team efficiency and accuracy
- Negotiated more favorable terms with key vendors, resulting in cost reductions and improved cash flow management
- Identified and implemented cost-saving measures that resulted in a 15% reduction in operational expenses over one year
- Successfully reduced financial discrepancies by 20% through meticulous account reconciliation and detailed transaction recording
Storekeeper/Warehouse Operative Specialist
Standard Paints Industry
04.2020 - 01.2022
- Maintain accurate records of inventory levels, including stock receipts, issues, and returns
- Conduct regular stock counts (cyclical, daily, weekly, monthly, annual) and reconcile discrepancies
- Implement inventory control procedures to minimize loss, theft, and damage
- Ensure compliance with health, safety, and environmental regulations within the warehouse
- Ensure that all goods are stored in the appropriate locations and conditions
- Coordinate with logistics for the timely shipment and delivery of goods
- Liaise with other departments (e.g., procurement, production, sales) to ensure seamless operations
- Coordinates and supervises the preparation of daily stock report of AGO, PMS and DPK in the system
- Train and guide new employees in warehouse procedures and safety practices
- Supervise and coordinate the activities of warehouse staff, including stock handlers, loaders, and packers
- Generate and maintain accurate reports on inventory levels, stock movements, and discrepancies
Bank Teller/ Customer Service Specialist
United Bank for Africa Group
01.2018 - 03.2020
- Processed a variety of transactions, such as deposits, withdrawals, fund transfers, and loan payments, ensuring accuracy and adherence to banking regulations
- Assisted customers with opening and managing bank accounts, including savings, checking, and fixed deposits, ensuring all documentation was complete and accurate
- Provided exceptional customer service by handling inquiries, resolving issues, and offering banking solutions to clients in a timely and professional manner
- Ensured compliance with bank policies, procedures, and regulatory requirements, while maintaining the confidentiality and security of customer information
- Informed customers about bank products and services, including loans, credit cards, and investment options, and assisted them in choosing the best solutions to meet their financial needs
- Addressed and resolved customer complaints and issues, such as account discrepancies and transaction errors, to ensure customer satisfaction and retention
- Participated in ongoing training programs to stay updated on bank products, services, and regulatory changes, and applied this knowledge to improve customer service delivery
- Worked closely with colleagues in various departments to ensure seamless customer service and effective resolution of customer issues
- Educated customers on digital banking tools and services, such as online banking, mobile apps, and ATMs, to enhance their banking experience
- Identified opportunities for cross-selling bank products and services to meet customer needs and enhance revenue
Education
Post Graduate Diploma - Accounting
University of Calabar
Calabar, Cross River State01.2024
Human Resources Management Certificate -
Ace Coterie
Lagos State01.2024
Certificate in Customer Service and Relationship Management -
Ace Coterie
Lagos State01.2024
Certificate in General Health, Safety and Environment 1&2 -
Ace Coterie
Lagos State01.2024
English for IT1 -
Cisco Networking Academy
01.2024
National Youth Service Corp Certificate -
National Youth Service Corp
Arochukwu, Abia State01.2020
Higher National Diploma - Accounting
Akwa Ibom State Polytechnic
Ikot Ekpene01.2018
Ordinary National Diploma - Accounting
Akwa Ibom State Polytechnic
Ikot Ekpene01.2014
West African Examination Council -
Edemsco Secondary School
Ikot Ekpene, Akwa Ibom State01.2011
First School Leaving Certificate -
St. Mary Primary School
Calabar, Cross River State01.2006
Skills
- Account Reconciliation
- Transaction Recording
- Financial Reporting
- Budget Management
- Data Entry
- Compliance and Auditing
- Expense Tracking
- Time Management
- Team player
- Pay Roll Processing
- Health & Safety Awareness
- Good listener
- Effective time management skills
- Good communication skills
- Analytical Skills
Languages
English
Advanced (C1)
Japanese
Beginner (A1)
Timeline
Book Keeper/Cashier
Hogis Hotel and Suites
02.2022 - Current
Storekeeper/Warehouse Operative Specialist
Standard Paints Industry
04.2020 - 01.2022
Bank Teller/ Customer Service Specialist
United Bank for Africa Group
01.2018 - 03.2020
Post Graduate Diploma - Accounting
University of Calabar
Human Resources Management Certificate -
Ace Coterie
Certificate in Customer Service and Relationship Management -
Ace Coterie
Certificate in General Health, Safety and Environment 1&2 -
Ace Coterie
English for IT1 -
Cisco Networking Academy
National Youth Service Corp Certificate -
National Youth Service Corp
Higher National Diploma - Accounting
Akwa Ibom State Polytechnic
Ordinary National Diploma - Accounting
Akwa Ibom State Polytechnic
West African Examination Council -
Edemsco Secondary School
First School Leaving Certificate -
St. Mary Primary School
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