Blessing Mele
Customer Service Advisor
36, Grace Anjous Drive, Lekki Phase1,Lagos
Summary
Customer service professional with a proven track record in resolving inquiries and enhancing satisfaction levels. Successfully implemented feedback mechanisms that improved service quality. Strong communication and problem-solving skills contribute to effective team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
St Matthews Hospital- Hawthorne House
05.2023 - 09.2024
- Efficiently scheduled appointments for patients, improving overall office workflow
- Developed strong working relationships with team members, fostering a positive work environment.
- Keeping track office supply inventories, ensuring timely placement of necessary orders
- Managed multi-line phone communications, directing calls to specific departments
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
- Completed data entry and filing to keep records updated for easy retrieval
Customer Service Advisor
Zenlloyds Limited UK
03.2021 - 02.2023
- Responding customer complaints
- Performing administrative task as assigned by the supervisor
- Updating customer information in the company database
- Received and processed product returns
Administrative Assistant
Family Radio Station
06.2019 - 08.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Arts - International Digital Marketing
Coventry University
United Kingdom10.2022
Scottish Qualifications Certificate - Customer Relationship Management
Sansvid-M International
Lagos, Nigeria01.2019
Higher National Diploma - Mass Communication
Federal Polytechnic Auchi
Edo State, Nigeria01.2017
Skills
Expert Communication
Complaint resolution
Microsoft office
Team Leadership
Project Management
Adaptability and flexibility
Customer relations
Certification
Certified Customer Service Professional
Interests
studying, The word is so full of things that we, as individuals may not know anything about How wonderful then to choose a subject completely new to us, and immerse ourselves in all there is know is the key? Finding out more about things we do not know or understand can enrich our perspective of our own life
Accomplishments
- Documented and resolved company breakdown which led to optimal result
Timeline
Front Desk Receptionist
St Matthews Hospital- Hawthorne House
05.2023 - 09.2024
Customer Service Advisor
Zenlloyds Limited UK
03.2021 - 02.2023
Administrative Assistant
Family Radio Station
06.2019 - 08.2020
Scottish Qualifications Certificate - Customer Relationship Management
Sansvid-M International
Higher National Diploma - Mass Communication
Federal Polytechnic Auchi
Bachelor of Arts - International Digital Marketing
Coventry University