Virtual Assistant
Self Employed Writer
05.2025 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Empowered clients to focus on core business areas by taking charge of administrative and routine tasks.
- Fostered positive work environment by facilitating effective communication channels between remote teams.
- Streamlined travel arrangements for executives, optimizing itineraries and managing unforeseen changes efficiently.
- Improved client engagement by creating and managing content on social media platforms, expanding online presence.
- Assisted coworkers and staff members with special tasks on daily basis.
