Blessing Ivie Izebhokhale
Customer Service/ Appointment Setter
Lagos
Summary
Results-oriented Sales and Customer Success Specialist with over a year experience in sales development, appointment setting, customer service, and client success. Proven ability to build strong rapport and drive client satisfaction while consistently exceeding key performance indicators. Expertise in managing inbound and outbound communications, onboarding clients, and ensuring high retention rates. Recognized for exceptional communication skills, adept problem-solving abilities, and a talent for connecting with customers to foster business growth.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Customer Service Representative
LOEDA Rings
03.2026 - 08.2026
- Served as the first point of contact for inbound inquiries, resolving customer issues with professionalism and empathy.
- Responded to customer inquiries via phone & chat with accurate, courteous support.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Appointment Setter
Beauty Boss Academy
01.2025 - 03.2026
- Acted as first point of contact and set appointments for prospective clients
- Educated customers on product benefits, explaining features and answering questions.
- Followed up on missed contacts, rescheduled conversations, and kept pipeline moving.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Pitched products to potential customers, securing new deals and sales opportunities.
- Asked relevant questions to assist customers with selecting needed or requested products .
- Developed extensive knowledge of products to better assist customers.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
Bachelor of Science - Botany
Lagos State University
Lagos, Nigeria10-2025
Skills
- Customer Support
- Customer Retention
- Appointment Setting
- Sales Closing
- Objection Handling
- CRM Tools
- Written and verbal communication
- Issue Resolution
Certification
Close Like A Pro.
Timeline
Customer Service Representative
LOEDA Rings
03.2026 - 08.2026
Appointment Setter
Beauty Boss Academy
01.2025 - 03.2026
Bachelor of Science - Botany
Lagos State University
Additional Information
Willing to relocate, Open to remote and hybrid opportunities
Personal Information
Availability: Open to relocation | Remote-friendly