Job Search Status
Open to workDesired start date: Immediately
Open To Work
Blessing Idemudia
Woji,Nigeria
Work Preference
Summary
Results-driven Customer Experience & Financial Operations Professional with over 15 years of experience in high-volume banking environments. Recently certified in Customer Experience for Business Success and Data Science & Analytics, with a proven track record of increasing client retention by 30% through proactive relationship management. Expert at leveraging data-driven insights to optimize processes, reducing operational turnaround times by 50%. Seeking a remote role to apply expertise in exemplary service delivery.
Analytical Financial Specialist recognized for high productivity and efficiency in task completion. Skilled in financial analysis, budget management, and risk assessment which enable successful strategy development and implementation. Excel in communication, problem-solving, and teamwork, ensuring seamless collaboration across departments to achieve financial objectives.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Financial Adviser
Inmassat Global Network Co. Ltd
Remote / Hybrid, Nigeria
10.2021 - Current
- Coached cross-functional teams on modern client relationship strategies, resulting in a 30% increase in documented client retention.
- Led data-driven market research to identify emerging investment opportunities, utilizing analytics to drive corporate financial planning.
- Facilitated enablement sessions on financial literacy for leadership, bridging the gap between complex financial data and staff execution.
- Reviewed and reconciled financial statements for accuracy and compliance.
- Verified financial data and identified and made recommendations to prevent and correct financial and accounting errors and inconsistencies.
- Developed and maintained financial databases, spreadsheets, and models for forecasting purposes.
Sales, Customer Services & Funds Transfer
Ecobank Nigeria Ltd
Lagos/Port Harcourt, Nigeria
01.2006 - 01.2021
- Process Optimization: Redesigned the civil servant salary upload workflow, enabling the high-speed processing of 3,000 accounts within minutes.
- Customer Experience: Reduced reactivation time for dormant accounts by 50% through the implementation of a proactive digital outreach strategy.
- Revenue Growth: Spearheaded business development and POS onboarding, consistently boosting branch revenue by 25% monthly.
- Compliance & Risk: Revamped domestic and international wire transfer processes while ensuring 100% audit readiness and AML compliance.
Education
B.Sc. - Business Administration
University of the People
10.2025 - 05.2026
Certificate of Completion - Customer Experience for Business Success
HPLIFE FOUNDATION
05.2026 - 05.2026
Certificate of Completion - Data Science and Analytics
HPLIFE FOUNDATION
03.2026 - 04.2026
Anti-Money Laundering (AML) Certifications -
Integrated Corporate Services Ltd
01.2014 - 01.2020
Diploma - Religion
University of Nigeria
Nsukka, Nigeria 08.2002 - 09.2004
Skills
- Customer Experience
- Strategic Relationship Management
- Client Retention
- De-escalation
- Feedback Analysis
- Financial Operations
- Funds Transfer
- AML/KYC Compliance
- Portfolio Analysis
- Tech & Data
- Data Analytics
- CRM Management
- Microsoft Teams
- Zoom
- Data Science & Analytics
- Operational Excellence
- Process Optimization
- Project Monitoring
- Risk Management
- Team collaboration
Education Certifications
- B.Sc. Business Administration, In-View, University of the People
- Customer Experience for Business Success, 01/01/26
- Data Science and Analytics, 01/01/26
- Anti-Money Laundering (AML) Certifications, 01/01/14, 01/01/18, 01/01/20
- Diploma in Religion, University of Nigeria, Nsukka
Core Competencies
Strategic Relationship Management, Client Retention, De-escalation, Feedback Analysis, Funds Transfer (Swift, Western Union), AML/KYC Compliance, Portfolio Analysis, Data Analytics (Excel), CRM Management, Microsoft Teams/Zoom, Data Science & Analytics, Process Optimization, Project Monitoring, Risk Management
Timeline
Certificate of Completion - Customer Experience for Business Success
HPLIFE FOUNDATION
05.2026 - 05.2026
Certificate of Completion - Data Science and Analytics
HPLIFE FOUNDATION
03.2026 - 04.2026
B.Sc. - Business Administration
University of the People
10.2025 - 05.2026
Financial Adviser
Inmassat Global Network Co. Ltd
10.2021 - Current
Anti-Money Laundering (AML) Certifications -
Integrated Corporate Services Ltd
01.2014 - 01.2020
Sales, Customer Services & Funds Transfer
Ecobank Nigeria Ltd
01.2006 - 01.2021
Diploma - Religion
University of Nigeria
08.2002 - 09.2004