Summary
Work History
Education
Skills
Timeline
Generic
Blessing Enuanwa

Blessing Enuanwa

Vitual Assitant/customer Care
Karu Abuja,Abuja

Summary

Dynamic Virtual Assistant with a proven track record at Mrak_a Collection, excelling in customer service and task prioritization. Enhanced client satisfaction through effective communication and organized virtual meetings. Skilled in Microsoft Office and adept at problem-solving, I thrive in fast-paced environments, consistently delivering results that elevate the customer experience.

Work History

Vitual Assistant

Mrak_a Collection
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.

Customer Service Representative

Panuwanigeria
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Digital Marketing Intern

Crownskinglobal
  • Tracked social media trends and adapted to attract target follower demographic.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
  • Boosted lead generation with the creation of engaging email marketing campaigns.
  • Designed and presented social media campaign ideas.
  • Improved brand awareness by developing and implementing targeted social media campaigns.
  • Identified thought leaders and influencers to promote and engage in brand activities.
  • Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
  • Assisted in tracking and reporting marketing campaign performance, identifying key trends for continuous improvement of future efforts.
  • Assisted in managing corporate social media channels.
  • Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
  • Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
  • Contributed to video production projects, assisting in scriptwriting and editing tasks for promotional materials and explainer videos.
  • Maintained content calendar to prioritize relevant, engaging material output.
  • Assisted marketing coordinators and graphic designers with website copywriting and proofing.
  • Organized virtual events and webinars focused on industry topics, fostering community engagement among prospects and clients alike.
  • Designed paid client ads for use on diverse social media platforms.
  • Helped clients develop website portals and social media pages to promote businesses.

Education

Bachelor Of Arts - Theater Arts

University of Benin
EDO State
09.2017

Skills

Customer service

Timeline

Vitual Assistant

Mrak_a Collection

Customer Service Representative

Panuwanigeria

Digital Marketing Intern

Crownskinglobal

Bachelor Of Arts - Theater Arts

University of Benin

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Blessing EnuanwaVitual Assitant/customer Care