Summary
Work History
Education
Skills
Timeline
Generic
Blessing Enuanwa

Blessing Enuanwa

Vitual Assitant/customer Care
Karu Abuja,Abuja

Summary

Dynamic Virtual Assistant with a proven track record at Mrak_a Collection, excelling in customer service and task prioritization. Enhanced client satisfaction through effective communication and organized virtual meetings. Skilled in Microsoft Office and adept at problem-solving, I thrive in fast-paced environments, consistently delivering results that elevate the customer experience.

Work History

Vitual Assistant

Mrak_a Collection
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.

Customer Service Representative

Panuwanigeria
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Digital Marketing Intern

Crownskinglobal
  • Tracked social media trends and adapted to attract target follower demographic.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
  • Boosted lead generation with the creation of engaging email marketing campaigns.
  • Designed and presented social media campaign ideas.
  • Improved brand awareness by developing and implementing targeted social media campaigns.
  • Identified thought leaders and influencers to promote and engage in brand activities.
  • Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
  • Assisted in tracking and reporting marketing campaign performance, identifying key trends for continuous improvement of future efforts.
  • Assisted in managing corporate social media channels.
  • Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
  • Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
  • Contributed to video production projects, assisting in scriptwriting and editing tasks for promotional materials and explainer videos.
  • Maintained content calendar to prioritize relevant, engaging material output.
  • Assisted marketing coordinators and graphic designers with website copywriting and proofing.
  • Organized virtual events and webinars focused on industry topics, fostering community engagement among prospects and clients alike.
  • Designed paid client ads for use on diverse social media platforms.
  • Helped clients develop website portals and social media pages to promote businesses.

Education

Bachelor Of Arts - Theater Arts

University of Benin
EDO State
09.2017

Skills

Customer service

Microsoft office

Data entry

Attention to detail

Social media updating

Meeting scheduling

Problem-solving

File organization

Task prioritization

Time management

Document preparation

Video editing

Database maintenance

Basic graphic design

Spreadsheet management

Travel planning

Travel arrangements

Online marketing

Issue research

CRM management

Team collaboration

Content creation

Webinar support

Event planning

Expense tracking

Multitasking and organization

Marketing support

Online scheduling

Video and livestreaming

Fast learner

Multitasking

Adaptability and flexibility

Critical thinking

Organizational skills

Timeline

Vitual Assistant

Mrak_a Collection

Customer Service Representative

Panuwanigeria

Digital Marketing Intern

Crownskinglobal

Bachelor Of Arts - Theater Arts

University of Benin

Similar Profiles

CREATE PROFILE
Blessing EnuanwaVitual Assitant/customer Care