BLESSING NWANNE DANIEL
Customer Service Professional
Lagos
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Community Manager
Freelance
Lagos, Nigeria
04.2022 - Current
- Provide engaging text, image, and video content for social media accounts
- Responds to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Assembled and participate in events to build community and boost brand awareness
- Coordinate with Marketing team to ensure brand consistency,
- Brand awareness on social media
- Ensure customers get prompt attention by answering their inquiries on real-timeline
- Effectively managed team of 1,800 maintenance and activities personnel.
Virtual Assistant/Customer Support
Colibri Africa/ Freelance
Lagos, Nigeria
05.2022 - 09.2022
- Conduct customer support through responding to enquiries and complaints
- Conduct data entry by inputting available products in store to a spreadsheet
- Completed business correspondence, transcription and data entry.
- Uploaded files for team use on Google Suite and SharePoint.
MARKETING SALES EXECUTIVE
Ecoprompt Global Limited
Lagos, Nigeria
04.2019 - 12.2020
- Market soft loans to salary earners and business owners
- Oversee processes which include application and closing
- Ensuring all loan documentation is complete and valid
- Resolving all loan processing and repayment services
- Monitor progress of existing loans & escalation to recovery where required
- Evaluated market data to develop and create business strategies and marketing plans.
- Suggested innovative ideas to increase sales and improve customer experience.
- Analyzed sales and marketing data for improved strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Facilitated sale of loans to customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Exceptional computer skills
CUSTOMER SERVICE OFFICER
Defunct Skye Bank Plc
Lagos, Lagos
06.2012 - 08.2017
- Opening Customer’s accounts by recording account information and maintaining customer records by updating service
- Updating customers’ information, profiling customers on internet banking service,transfer of the account, changing of customer’s mandate/instruction and reactivation of customers account.
- Promoted company brand and unique offerings through personalized customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Bank Teller
Guaranty Trust Bank Plc, Oba
Akran, Lagos
02.2011 - 05.2012
- Process all cash transactions taking place in the bank, maintain accurate details of each transaction and make precise entries into the banking system
- Work with cashiers, and tellers, including other internal and external bank employee to ensure service excellence are rendered to the customers and sustain good relations with the clients.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
Education
B.SC - Mass Communication
National Open University
Abuja, FC 07.2012 - 12.2017
Effective Communication and Business Etiquette EdgeEcution - Etiquette
EdgeEcution
Ojodu, LA 07.2012 - 08.2012
OND - Mass
Communication Moshood Abiola Polytechnic
Virtual Assistant ALX Africa Digital Marketing Digital Marketing Skill Institute - undefined
Sales and marketing Alison Online course - undefined
Customer service professional Employme Learning Centre - undefined
Skills
Customer RetentionAbility to listen and anticipate and Service MindedResult-oriented and strong business acumenCustomer Relations ManagementExcellent verbal and written communication skillsAbility to work effectively under pressure with minimal or no supervisionAbility to offer excellent customer service to existing and prospective clientsStrong interpersonal and Leadership skillsSKILLSComputer SkillsPC Fundamental Skills, Microsoft Office Tool (Word, Excel, Power point)Windows, Internet Utility, Microsoft WorkspacePersonal SkillInterpersonal skills, Great communication Skills, Positive AttitudeSelf-Motivated and Result Oriented
Exceptional interpersonal communication
Exceptional telephone etiquette
Customer Relations
Cash Handling
Excellent time management skills
Effective problem solver
Adherence to high customer service standards
Team Building
Customer-focused
Accomplishments
- Meritorious award Skye Bank (Central Processing Centre)
- Overall best customer service officer in Skye Bank (Central Processing Centre)
- Award of Excellence, Best correspondence officer in the department (Central Processing Centre
Timeline
Virtual Assistant/Customer Support
Colibri Africa/ Freelance
05.2022 - 09.2022
Community Manager
Freelance
04.2022 - Current
MARKETING SALES EXECUTIVE
Ecoprompt Global Limited
04.2019 - 12.2020
B.SC - Mass Communication
National Open University
07.2012 - 12.2017
Effective Communication and Business Etiquette EdgeEcution - Etiquette
EdgeEcution
07.2012 - 08.2012
CUSTOMER SERVICE OFFICER
Defunct Skye Bank Plc
06.2012 - 08.2017
Bank Teller
Guaranty Trust Bank Plc, Oba
02.2011 - 05.2012
OND - Mass
Communication Moshood Abiola Polytechnic