Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Community Manager
Freelance
Lagos, Nigeria
04.2022 - Current
Provide engaging text, image, and video content for social media accounts
Responds to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Assembled and participate in events to build community and boost brand awareness
Coordinate with Marketing team to ensure brand consistency,
Brand awareness on social media
Ensure customers get prompt attention by answering their inquiries on real-timeline
Effectively managed team of 1,800 maintenance and activities personnel.
Virtual Assistant/Customer Support
Colibri Africa/ Freelance
Lagos, Nigeria
05.2022 - 09.2022
Conduct customer support through responding to enquiries and complaints
Conduct data entry by inputting available products in store to a spreadsheet
Completed business correspondence, transcription and data entry.
Uploaded files for team use on Google Suite and SharePoint.
MARKETING SALES EXECUTIVE
Ecoprompt Global Limited
Lagos, Nigeria
04.2019 - 12.2020
Market soft loans to salary earners and business owners
Oversee processes which include application and closing
Ensuring all loan documentation is complete and valid
Resolving all loan processing and repayment services
Monitor progress of existing loans & escalation to recovery where required
Evaluated market data to develop and create business strategies and marketing plans.
Suggested innovative ideas to increase sales and improve customer experience.
Analyzed sales and marketing data for improved strategies.
Maintained current knowledge of evolving changes in marketplace.
Facilitated sale of loans to customers.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Exceptional computer skills
CUSTOMER SERVICE OFFICER
Defunct Skye Bank Plc
Lagos, Lagos
06.2012 - 08.2017
Opening Customer’s accounts by recording account information and maintaining customer records by updating service
Updating customers’ information, profiling customers on internet banking service,transfer of the account, changing of customer’s mandate/instruction and reactivation of customers account.
Promoted company brand and unique offerings through personalized customer service.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Resolved concerns with products or services to help with retention and drive sales.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Responded to customer calls and emails to answer questions about products and services.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collected and analyzed customer information to prepare product or service reports.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Recorded account information to open new customer accounts.
Answered product and service questions, suggesting other offerings to attract potential customers.
Bank Teller
Guaranty Trust Bank Plc, Oba
Akran, Lagos
02.2011 - 05.2012
Process all cash transactions taking place in the bank, maintain accurate details of each transaction and make precise entries into the banking system
Work with cashiers, and tellers, including other internal and external bank employee to ensure service excellence are rendered to the customers and sustain good relations with the clients.
Counted and packaged currency and coins.
Removed mutilated currency from circulation.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.