Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BLESSING NWANNE DANIEL

BLESSING NWANNE DANIEL

Customer Service Professional
Lagos

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Community Manager

Freelance
Lagos, Nigeria
04.2022 - Current
  • Provide engaging text, image, and video content for social media accounts
  • Responds to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Assembled and participate in events to build community and boost brand awareness
  • Coordinate with Marketing team to ensure brand consistency,
  • Brand awareness on social media
  • Ensure customers get prompt attention by answering their inquiries on real-timeline
  • Effectively managed team of 1,800 maintenance and activities personnel.

Virtual Assistant/Customer Support

Colibri Africa/ Freelance
Lagos, Nigeria
05.2022 - 09.2022
  • Conduct customer support through responding to enquiries and complaints
  • Conduct data entry by inputting available products in store to a spreadsheet
  • Completed business correspondence, transcription and data entry.
  • Uploaded files for team use on Google Suite and SharePoint.

MARKETING SALES EXECUTIVE

Ecoprompt Global Limited
Lagos, Nigeria
04.2019 - 12.2020
  • Market soft loans to salary earners and business owners
  • Oversee processes which include application and closing
  • Ensuring all loan documentation is complete and valid
  • Resolving all loan processing and repayment services
  • Monitor progress of existing loans & escalation to recovery where required
  • Evaluated market data to develop and create business strategies and marketing plans.
  • Suggested innovative ideas to increase sales and improve customer experience.
  • Analyzed sales and marketing data for improved strategies.
  • Maintained current knowledge of evolving changes in marketplace.
  • Facilitated sale of loans to customers.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Exceptional computer skills

CUSTOMER SERVICE OFFICER

Defunct Skye Bank Plc
Lagos, Lagos
06.2012 - 08.2017
  • Opening Customer’s accounts by recording account information and maintaining customer records by updating service
  • Updating customers’ information, profiling customers on internet banking service,transfer of the account, changing of customer’s mandate/instruction and reactivation of customers account.
  • Promoted company brand and unique offerings through personalized customer service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Bank Teller

Guaranty Trust Bank Plc, Oba
Akran, Lagos
02.2011 - 05.2012
  • Process all cash transactions taking place in the bank, maintain accurate details of each transaction and make precise entries into the banking system
  • Work with cashiers, and tellers, including other internal and external bank employee to ensure service excellence are rendered to the customers and sustain good relations with the clients.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Processed customer transactions promptly, minimizing wait times.

Education

B.SC - Mass Communication

National Open University
Abuja, FC
07.2012 - 12.2017

Effective Communication and Business Etiquette EdgeEcution - Etiquette

EdgeEcution
Ojodu, LA
07.2012 - 08.2012

OND - Mass

Communication Moshood Abiola Polytechnic

Virtual Assistant ALX Africa Digital Marketing Digital Marketing Skill Institute - undefined

Sales and marketing Alison Online course - undefined

Customer service professional Employme Learning Centre - undefined

Skills

Customer Retentionundefined

Accomplishments

  • Meritorious award Skye Bank (Central Processing Centre)
  • Overall best customer service officer in Skye Bank (Central Processing Centre)
  • Award of Excellence, Best correspondence officer in the department (Central Processing Centre

Timeline

Virtual Assistant/Customer Support

Colibri Africa/ Freelance
05.2022 - 09.2022

Community Manager

Freelance
04.2022 - Current

MARKETING SALES EXECUTIVE

Ecoprompt Global Limited
04.2019 - 12.2020

B.SC - Mass Communication

National Open University
07.2012 - 12.2017

Effective Communication and Business Etiquette EdgeEcution - Etiquette

EdgeEcution
07.2012 - 08.2012

CUSTOMER SERVICE OFFICER

Defunct Skye Bank Plc
06.2012 - 08.2017

Bank Teller

Guaranty Trust Bank Plc, Oba
02.2011 - 05.2012

OND - Mass

Communication Moshood Abiola Polytechnic

Virtual Assistant ALX Africa Digital Marketing Digital Marketing Skill Institute - undefined

Sales and marketing Alison Online course - undefined

Customer service professional Employme Learning Centre - undefined

BLESSING NWANNE DANIELCustomer Service Professional