BLESSING CHIDIMMA OZOMMAH
Awka,Anambra
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer service representative
Blord Group
Awka, Anambra
01.2024 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Administrative assistant
Chinmark Group
Enugu, Enugu State
08.2020 - 09.2021
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Organised client meetings, prepared agendas and took detailed minutes.
Education
Bachelor of Engineering - Industrial & Production Engineering
Nnamdi Azikiwe University
Awka, Anambra 09.2015 - 05.2021
Skills
- Cash handling
- Customer Service
- Invoice processing
- Customer relations
- Problem-solving
Certification
Artificial Intelligence Career Essentials
Virtual Assistant
Timeline
Customer service representative
Blord Group
01.2024 - Current
Administrative assistant
Chinmark Group
08.2020 - 09.2021
Bachelor of Engineering - Industrial & Production Engineering
Nnamdi Azikiwe University
09.2015 - 05.2021
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