BLESSING ANAYOCHUKWU IKEGWU
Port Harcourt,Porthacourt, Nigeria
Summary
Resourceful Retail Professional experienced in driving sales and enhancing customer satisfaction. Achieved recognition for exceeding sales targets through effective communication and relationship-building with customers. Focused on contributing to organizational goals while fostering a welcoming shopping environment.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Retail Sales representative/Supervisor
Fine Brothers L.T.D
Porthacourt , Nigeria
01.2024 - 06.2026
- Consistently met or exceeded sales quotas by assessing and meeting customer needs.
- Assisted customers in product selection and provided exceptional service.
- Educated customers about product features and benefits during sales interactions.
- Handled customer inquiries and resolved issues to promote satisfaction.
- Resolved customer complaints by actively listening and providing appropriate solutions. in a professional manner.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Maintained organized merchandise displays and ensured cleanliness of sales area.
- Processed transactions accurately using point-of-sale systems.
- Supported promotional events by setting up displays and engaging with customers.
- Provided feedback on inventory levels and assisted with stock replenishment.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Sales Executive / virtual Assistant
MTN
Porthacourt, Nigeria
02.2025 - 11.2025
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Sourced new sales opportunities through inbound lead follow-up.
- Used cold calling and networking to sell products and services.
- Conducted product presentations to inform clients about features and benefits.
- Analyzed market trends to identify new sales opportunities and target audiences.
- Collaborated with cross-functional teams to align marketing strategies with sales goals.
- Maintained accurate records of sales activities and customer interactions in CRM systems.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Managed customer inquiries and provided timely solutions for issues faced.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Trained junior sales staff on techniques for improving customer service experience.
- Participated in training sessions to improve product knowledge and sales techniques.
- Assisted in organizing promotional events to boost brand visibility and engagement.
- Negotiated contracts with clients on behalf of the company.
- Implemented processes for cross-selling products or services based on customer needs.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Cultivated relationships with clients to understand their needs and preferences.
- Developed product knowledge to effectively communicate features and benefits.
- Managed customer inquiries through various communication channels with professionalism.
- Coordinated product demonstrations to showcase offerings and engage potential buyers.
Front Desk Officer
Noble Real Estate Company
, Nigeria
01.2023 - 08.2023
- Greeted clients and visitors, providing a welcoming atmosphere in the office.
- Managed incoming calls and directed inquiries to appropriate personnel efficiently.
- Scheduled appointments and coordinated meetings for real estate agents and clients.
- Handled client inquiries regarding property listings and services offered by the company.
- Provided excellent customer service through efficient problem solving techniques.
- Managed front office operations such as mail distribution, filing documents, photocopying.
- Provided information about the company services to potential customers.
- Handled complaints in a timely fashion while following established policies and procedures.
- Processed payments from customers using cash registers and credit card machines.
- Scheduled appointments for clients utilizing computerized appointment system.
- Created daily reports detailing guest activity, occupancy levels and any issues that arose during shift.
- Ensured compliance with health regulations by maintaining cleanliness standards within the facility.
- Assisted with administrative tasks, including filing documents and data entry support.
- Monitored security cameras throughout the facility, ensuring safety of all persons on premises.
- Updated customer database with contact information and other details provided by guests.
- Implemented office procedures to enhance workflow and promote effective communication among staff.
- Generated daily reports detailing guest activities and occupancy levels. detailing guest activity, occupancy levels and any issues that arose during shift.
Receptionist Administrator
Vintage Clothing
Porthacourt , Nigeria
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Greeted customers warmly and directed them to appropriate departments.
- Assisted customers with inquiries about products and services available.
- Managed phone calls, ensuring timely responses and forwarding inquiries.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Scheduled appointments and coordinated staff calendars for meetings.
- Answered incoming phone calls, routing to appropriate parties throughout the office.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained cleanliness and organization of the reception area daily.
Customer support
Maxi Trust Company
Porthacourt , Nigeria
- Provided customer support to consumers via phone, email and chat.
- Provided technical customer support to customers via phone, email and chat.
- Provided customer support for technical issues and inquiries, troubleshooting software and hardware problems.
- Provided customer support regarding installation or repair of telecom services.
- Ensured compliance with service level agreements for customer support requests.
- Analyzed customer feedback data to identify areas of improvement in customer support services.
- Prepared reports summarizing customer support activities on a regular basis.
- Collaborated with cross-functional teams like product management, engineering, customer support and operations teams to ensure timely delivery of quality products and services.
- Maintained relationships with third party vendors providing customer support services on behalf of the company.
- Developed and maintained detailed service procedures for customer support.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
Customer Service Representative Intern
T&T LTD
Porthacourt, Nigeria
- Assisted customers with inquiries and provided product information.
- Answered incoming customer inquiries in a professional and timely manner.
- Resolved customer complaints and escalated issues.
- Resolved customer complaints and escalated issues as needed.
- Conducted follow-up calls to ensure customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Provided customers with product and service information.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Participated in training sessions to improve product knowledge.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Monitored competitors' activities regarding pricing, promotions and new products and services.
- Performed follow-ups on outstanding customer requests to ensure resolution within established time frame.
Education
First School Leaving Certificate (FSLC) -
Atu Best Academy
Senior Secondary Certificate Examination (WAEC) -
Atu Best Academy
Bachelor’s Degree in Economics (BSC) - Economics
Imo State university
Skills
- Retail sales
- Customer service
- Sales strategy
- Product sales
- Sales techniques
- Consultative selling
- Upselling strategies
- Customer engagement
- Customer assistance
- Product promotions
- Payment processing
- Retail transactions processing
- Point-of-sale systems
- Cash register operation
- POS system operation
- POS systems
- Inventory management
- Inventory audits
- Market analysis
- Sales analysis
- Sales report generation
- Promotional events
- Retail merchandising expertise
- Visual display arrangement
- Visual display building
- Signage updating
- Stock locating
- Customer management
- Customer follow-up
- Purchase recommendations
- Team collaboration
- Time management
- Detail oriented
- Analytical skills
- Problem solving
- Effective communication
- Presentation skills
- Conflict resolution
- Good human relations skills
- Administrative support
- Data entry
- Email marketing
- Sales goal achievement
- Sales report generation
- Point of sale systems
- Visual display arrangement
- Sales goal achievement
- Customer needs assessment
- Virtual Assistant
Personal Information
- Date of Birth: 10/03/96
- Gender: Female
- Nationality: Nigerian
- Marital Status: Single
- Religion: Christian
- Place of Birth: Imo State
Core Values
Ngor Okpala
Personal Skills And Ability
Ngor Okpala
Languages
English
First Language
Timeline
Sales Executive / virtual Assistant
MTN
02.2025 - 11.2025
Retail Sales representative/Supervisor
Fine Brothers L.T.D
01.2024 - 06.2026
Front Desk Officer
Noble Real Estate Company
01.2023 - 08.2023
Receptionist Administrator
Vintage Clothing
Customer support
Maxi Trust Company
Customer Service Representative Intern
T&T LTD
First School Leaving Certificate (FSLC) -
Atu Best Academy
Senior Secondary Certificate Examination (WAEC) -
Atu Best Academy
Bachelor’s Degree in Economics (BSC) - Economics
Imo State university