Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Blessing Akinbayo
Executive Assistant
Summary
Overview
6
years of professional experience
2044
years of post-secondary education
2
Certifications
Work History
ZENITH BANK PLC
Customer Service Officer
02.2023 - 01.2025
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns. Thus, reducing wait time.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations. This led to an increase in product sales.
- Accurately inputted customer information into the system database following the bank's protocols.
- Successfully processed NXPs, Form M, and Form A
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
YUDESH
Executive Assistant
02.2019 - 02.2024
Job overview
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
HOUSE OF KINAGE
Social Media and Customer Relationship Manager
02.2020 - 02.2023
Job overview
- Engaged and advised customers on various products and services
- Resolved customer's complaint professionally
- Managed social media engagements
- Increased followers and engagements through active posting and promptly engaging with clients and prospective customers
- Scheduled and managed appointments for customers
- Successfully managed over 200 customers with various budgets ranging between $10 - $200
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Worldquant UniversityUSA
Master of Science from Financial Engineering
11-2026
University Overview
In view
Obafemi Awolowo UniversityILe-Ife, Osun state
Bachelor of Science from Microbiology
05.2001 - 02.2020
University Overview
Skills
Customer support
Service recommendations
Inbound call management
Data entry
Documentation and reporting
Technical support
Problem-solving
Time management
Microsoft Office Suite
Live chat support
Technologies
Technologies
- Project management
- HTML
Certification
Certificate of completion - Project management
Languages
Languages
French, BeginnerAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Customer Service Officer
ZENITH BANK PLC
02.2023 - 01.2025
Social Media and Customer Relationship Manager
HOUSE OF KINAGE
02.2020 - 02.2023
Executive Assistant
YUDESH
02.2019 - 02.2024
Obafemi Awolowo University
Bachelor of Science from Microbiology
05.2001 - 02.2020
Worldquant University
Master of Science from Financial Engineering
Current