BISOLA GLORIA EBELOMO

- Registered new SIM cards and updated customer information using the Customer Care Registration System (CCRS) in compliance with regulatory requirements

- Supported and managed retail partners by ensuring availability and proper sale of airtime and data products

- Assisted customers with SIM-related issues, including activation, registration, and troubleshooting

- Built and maintained strong relationships with retail shop owners to improve product visibility and sales performance

- Monitored sales activities and provided feedback to improve service delivery and customer satisfaction

- Ensured accurate documentation and adherence to company policies during SIM registration and sales processes

- Delivered excellent customer service by addressing inquiries and resolving issues promptly

- Contributed to increased airtime and data sales by supporting retail partners and ensuring efficient SIM registration processes

- Managed 150–200 daily customer interactions via phone, email, and live chat, ensuring high levels of customer satisfaction (CSAT)

- Resolved 30+ customer complaints daily by providing timely, empathetic, and solution-oriented support

- Maintained accurate customer records and updated ticketing systems to ensure efficient issue tracking and resolution

- Achieved high first-call resolution (FCR) by identifying customer needs and delivering effective solutions promptly

- Handled high-pressure situations professionally while meeting service level agreements (SLA) and response time targets

- Collaborated with team members and other departments to improve service delivery and customer experience

- Recognized for strong communication skills, problem-solving ability, and customer retention

- Consistently maintained high customer satisfaction ratings and contributed to improved customer retention

- Performed daily cash and electronic float rebalancing for mobile money agents, ensuring uninterrupted transaction services

- Managed high-volume cash transactions with accuracy and strong attention to financial controls

- Monitored agent liquidity levels and provided timely support to prevent service disruptions

- Maintained accurate transaction records and carried out reconciliation of funds

- Built and maintained strong relationships with agents to support efficient service delivery

- Ensured compliance with financial regulations and company policies during all operations

- Supported agents in delivering reliable and efficient financial services to customers across assigned locations