BISOLA FADIPE
Cement, Ikeja
Summary
Dynamic professional with a proven record in regulatory compliance and customer relationship management at NAFDAC and SKAY EDUCATIONAL RESOURCES CENTRE. Expertise in enhancing product quality and customer satisfaction, supported by strong skills in Microsoft Office and effective communication. Achievements include significant improvements in collaborative work environments and streamlined customer service processes. Committed to leveraging these competencies to further enhance organizational success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Intern
National Agency for Food and Drug Administration and Control (NAFDAC)
Lagos, Nigeria
04.2023 - 09.2025
- Conducted tests to ensure product compliance with standard specifications approved by the quality control council for food, water, and raw material.
- Registered foods, bottled water, and alcoholic and non-alcoholic drinks in accordance with regulatory requirements.
- Ensured production processes in factories and establishments met quality standards for food and water.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
SKAY EDUCATIONAL RESOURCES CENTRE
Akungba, Nigeria
- Monitored customer satisfaction levels through surveys and feedback forms.
- Completed day-to-day duties accurately and efficiently.
- Managed policy changes and renewals.
- Handled high volume of incoming calls.
- Answering questions about the company's products and services.
- Processing orders and transactions.
Education
Bachelor of Science - B.Sc. Food Science And Technology
Osun State University
Osogbo, Nigeria09-2024
Skills
- Task prioritization
- High-energy attitude
- Email management
- Complaint handling
- Customer relationship management (CRM)
- Skilled in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent communication skills
- Regulatory compliance
- Quality assurance protocols
Certification
- NIGERIAN INSTITUTE OF FOOD SCIENCE AND TECHNOLOGY
- NATIONAL AGNCY FOR FOOD AND DRUG AND DRUG ADMINISTRATION AND CONTROL [NAFDAC]
Languages
YORUBA
First Language
English
Advanced (C1)
C1
Timeline
Intern
National Agency for Food and Drug Administration and Control (NAFDAC)
04.2023 - 09.2025
- NIGERIAN INSTITUTE OF FOOD SCIENCE AND TECHNOLOGY
- NATIONAL AGNCY FOR FOOD AND DRUG AND DRUG ADMINISTRATION AND CONTROL [NAFDAC]
Customer Service Representative
SKAY EDUCATIONAL RESOURCES CENTRE
Bachelor of Science - B.Sc. Food Science And Technology
Osun State University
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