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Bisola Adeniji
Customer Service Professional
Lekki,Lagos
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Guest Service Agent
G6 Hotel and Restaurant
Lekki, Lagos
08.2021 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Secretary
Total Value Integrated Services
Marina, Lagos
05.2020 - 06.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Recorded expenses and maintained accounting records.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
Office Assistant
Ministry of Agriculture and Natural Resources (NYSC service year)
Abakaliki, Ebonyi
03.2019 - 03.2020
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Maintained staff directory and company policy handbook for human resources department.
Education
Bachelor of Science - Economics/education
Osun State University
Osogbo 09.2014 - 08.2018
High School Diploma -
Command Day Secondary School
Odogbo, Ibadan 10.2007 - 08.2013
Skills
Hospitality best practices
Affiliations
- International Business Management Institute (IBMS)
Software
Digital calender application
Knowledge of Spreadsheets
Certification
Customer Relationship Management Professional
Interests
Communication
Customer service
Travel
Language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Guest Service Agent
G6 Hotel and Restaurant
08.2021 - Current
Secretary
Total Value Integrated Services
05.2020 - 06.2021
Customer Relationship Management Professional
09-2019
Project Management Professional
09-2019
Human Resources Management Professional
08-2019
Office Assistant
Ministry of Agriculture and Natural Resources (NYSC service year)
03.2019 - 03.2020
Bachelor of Science - Economics/education
Osun State University
09.2014 - 08.2018
High School Diploma -
Command Day Secondary School
10.2007 - 08.2013
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