Bisi Teru
Abuja, FCT.
Summary
Experienced Identity and Access Management (IAM) administrator with over 13 years of expertise in ICT management, network support, and end-user computing support. Proven ability to lead large-scale ICT projects, with a focus on secure access controls for enterprise systems. Successfully led an MFA expansion project for all privileged users, resulting in an improved security posture for the organization. Skilled in identity governance and administration, authentication and authorization, and risk management. Strong understanding of industry-standard security protocols and regulatory compliance requirements. Demonstrated ability to effectively communicate and collaborate with cross-functional teams to implement best practices and improve overall security posture. Certified IAM Administrator
Overview
18
18
years of professional experience
Work History
Identity and Access Management Consultant
Zoredah Dataworks
01.2022 - Current
- Led implementation of new Identity and Access Management (IAM) system, resulting in reduction of 85% in time spent on IAM tasks by users.
- Designed and executed process for user self-registration for access to systems, reducing provisioning time from 6 weeks to 1 day.
- Implemented Single Sign-On (SAML 2.0) between multiple applications, increasing employee productivity by eliminating redundant login steps across applications.
- Developed web application enabling employees to request access to resources without paperwork, saving over N5,000,000 annually in printing costs.
- Created dashboard providing real-time information on current IAM status, including pending requests and active sessions, allowing management to monitor progress throughout workday, instead of only once daily.
Identity and Access Management Analyst
Catholic Relief Services HQ, Baltimore, USA.
05.2020 - 12.2021
- Led design and deployment of new IAM system, resulting in 50% reduction in helpdesk tickets and 40% increase in productivity for users.
- Implemented multi-factor authentication (MFA) for all privileged users, improving organization's overall security posture.
- Developed and maintained Identity Governance and Administration (IGA) policies and procedures in accordance with industry standards and regulations.
- Managed day-to-day operations of IAM system, including user provisioning, access certifications, and incident management.
- Collaborated with cross-functional teams to implement best practices for IAM and ensure compliance with all relevant regulatory requirements.
- Provided training and support for end-users, helping them to understand and effectively use IAM system.
- Monitored and reported on system performance, identifying and troubleshooting any issues that arose.
ICT Manager
Catholic Relief Services, Abuja, Nigeria
01.2011 - 05.2020
- Managed team of four engineers and ensured smooth operation of all IT systems across multiple locations
- Provided technical support to end-users, troubleshooting and resolving hardware, software, and network-related issues.
- Managed deployment of new software and hardware, ensuring that all systems were configured correctly and users were properly trained.
- Led all ICT/ICT4D initiatives, providing recommendations and capacity development support toward successful program implementation
- Managed all aspects of network infrastructure setup at all field offices across country, including servers, desktops, printers, and mobile devices
- Reduced average help-desk ticket response time from 3 days to 1 day through improved communication with end-users
- Assisted in managing organization's Active Directory, including user account creation, group policy management, and password resets.
- Collaborated with other IT team members to develop and implement IT policies and procedures.
- Created and maintained detailed documentation of all IT-related processes and procedures.
- Provided on-call support on rotating schedule, ensuring that users were able to receive assistance even outside of regular business hours.
ICT Technician
Catholic Relief Services, Abuja, Nigeria.
05.2008 - 12.2010
- Supported growing country program in setting up ICT infrastructure in 13 field offices, maintaining systems and providing front-end support to staff
- Provided needed direction and guidance for information technology initiatives for country's offices
- Implemented and trained country program staff and CRS partners on mobile data collection and analysis platforms such as ODK-
- Developed and built mobile apps for data collection on both android and IOS devices that led to faster and more secure data collection for field-based beneficiaries.
- Setup and configured Riverbed Equipment which helped to improve network performance and internet speed by 40%
ICT Technician /Consultant Engineer
Internews Network
06.2005 - 04.2007
- Performed troubleshooting to correct computer hardware and software malfunctions, reducing hardware replacement cost for organization by 60%
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Imaged and prepared new computers for integration into company networks and systems
- Recommended new and replacement hardware and software purchases
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Explained technical information in clear terms to promote better understanding for non- technical users.
Education
Project Leadership Certificate -
Cornell University School of Civil And Environment
Online08.2010
Bachelor of Technology - Environmental Science
Federal University of Technology
Minna, Nigeria State, Nigeria06.2000
Skills
- Strong understanding of directory services (LDAP, Active Directory, Azure AD, etc)
- Experienced working with diverse populations
- Strong interpersonal skills
- Proficiency in Python scripting language
- IT Service Management
- Experienced in building mobile apps and data collection tools
- Experienced IT management and administration of IT systems
- Excellent attention to details and able to work independently
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Familiarity with multiple operating systems (Linux, Windows etc)
Accomplishments
- Received a SPOT Award in recognition of my contribution and support in bridging the previously existing knowledge gap in rural-mobile technology support and improving collaboration between Country Program and HQ's IT support services.
- Achieved Super Star recognition for the urgency and professionalism with which I responded to a USAID Nobelium information security incident, and my efforts, and willingness to work extended hours, to investigate the event.
Affiliations
- Identity Management Institute, Member
- Rotary Club of Abuja Ministers Hill, President, 2021-2022
Certification
- Microsoft Certified: Identity and Access Administrator Associate, [I549-6681] -December 2022
- Microsoft Certified: Azure Fundamentals, [H391-6533] - March 2021
- Project Management for Development Professionals (PMDPRO), - April 2015
- ITIL Foundation Level, [SR3532280] - November 2013
- Microsoft Certified Professional, [E907-3336] - April 2012
- Microsoft Certified Technology Specialist: Windows Server 2008 Networking Infrastructure Configuration, [C511-5192] - November 2010
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Identity and Access Management Consultant
Zoredah Dataworks
01.2022 - Current
Identity and Access Management Analyst
Catholic Relief Services HQ, Baltimore, USA.
05.2020 - 12.2021
ICT Manager
Catholic Relief Services, Abuja, Nigeria
01.2011 - 05.2020
ICT Technician
Catholic Relief Services, Abuja, Nigeria.
05.2008 - 12.2010
ICT Technician /Consultant Engineer
Internews Network
06.2005 - 04.2007
Project Leadership Certificate -
Cornell University School of Civil And Environment
Bachelor of Technology - Environmental Science
Federal University of Technology
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