Bisi Teru
Analyst -Identity And Access Management (IAM)
Abuja,FCT
Summary
Experienced identity and access management (IAM) professional with over 13 years of experience in ICT management, network support, and end-user computing support. Proven ability to lead and manage teams of engineers in the design, deployment, and operation of large-scale IAM systems. Expertise in developing and deploying identity federation, single sign-on, and access management solutions.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
4
4
Certificates
Work History
Identity and Access Management Analyst
Catholic Relief Services
05.2020 - 12.2021
- Managed organization's Identity and Access Management (IAM) system, resulting in 80% reduction in time spent on IAM tasks by users.
- Implemented single sign-on between multiple applications using SAML 2.0, increasing employee productivity by eliminating redundant login steps across applications.
- Conducted computer security investigations to determine root cause of incidents and take appropriate corrective action.
- Assisted with development and implementation of security policies, procedures, and controls.
- Created dashboard displaying real-time information about current IAM status, including SSPR registration status and MFA-enabled accounts, allowing management to monitor progress at any time.
- Spearheaded implementation team that registered and enabled multi-factor authentication for all privileged users across organization, increasing security without negatively impacting productivity.
- Implemented automated password reset functionality, reducing help desk calls by over 50%.
ICT Manager
CATHOLIC RELIEF SERVICES
Abuja
01.2011 - 04.2020
- managed team of four engineers and ensured smooth operation of all IT systems across multiple locations.
- led all ICT/ICT4D initiatives, providing recommendations and capacity development support toward successful program implementation.
- managed all aspects of network infrastructure, including servers, desktops, printers, and mobile devices.
- reduced average help-desk ticket response time from 3 days to 1 day through improved communication with end users.
- Oversaw implementation of new technologies to improve efficiency, including cloud-based solutions for email and collaboration tools.
- Responded to user tickets to provide Tier 1 and Tier 2 technical support for issues related to hardware, software, networking, and other IT systems.
- performed regular maintenance tasks such as patching, backups, and system updates.
- configured and installed new hardware and software for users.
ICT TECHNICIAN
CATHOLIC RELIEF SERVICES
10.2008 - 12.2010
- supported a growing country program in setting up ICT infrastructure, maintaining systems and providing front-end support to staff.
- provided needed direction and guidance for information technology initiatives for country's offices.
- implemented and trained country program staff and CRS partners on mobile data collection and analysis platforms such as ODK-Collect, iFormbuilder, and ZohoReports, using both Android and iOS devices for various implemented projects.
ICT Technician /Consultant Engineer
Internews Network
Abuja
07.2005 - 02.2007
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- imaged and prepared new computers for integration into company networks and systems.
- recommended new and replacement hardware and software purchases.
- used diagnostic tools to identify hardware failures and replace non-functional components.
- tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- explained technical information in clear terms to promote better understanding for non-technical users.
Education
Master of Science - INFORMATION SYSTEMS MANAGEMENT
UNIVERSITY OF LIVERPOOL
LAUREATE ONLINE EDUCATION 01.2013 - 12.2016
Diploma - Project Leadership Certificate
Cornell University School of Civil And Environment
Online 10.2009 - 04.2010
BACHELOR OF TECHNOLOGY (BTECH) - URBAN AND REGIONAL PLANNING
Federal University of Technology
Niger State, Minna 05.1994 - 06.2000
Skills
Identity Access Management
undefinedAccomplishments
- led a Multi-Factor Authentication Project aimed at decreasing the risk of account compromise for all the global staff of Catholic Relief Services with access to sensitive data successfully.
- got multiple recognitions from fellow colleagues for going "above and beyond" in attending to and resolving staff IT issues.
- collaborated successfully with the information security team in effectively mitigating against the USAID Nobelium cybersecurity incident that threatened the security of the agency's systems and data.
Certification
Microsoft Certified IT Professional (MCITP)
Timeline
Identity and Access Management Analyst
Catholic Relief Services
05.2020 - 12.2021
Microsoft Certified-Azure Fundamentals (AZ-900)
04-2020
ITIL Foundation Certificate in IT Service Management (ITILF)
06-2014
Master of Science - INFORMATION SYSTEMS MANAGEMENT
UNIVERSITY OF LIVERPOOL
01.2013 - 12.2016
ICT Manager
CATHOLIC RELIEF SERVICES
01.2011 - 04.2020
Microsoft Certified IT Professional (MCITP)
11-2010
Microsoft Certified Professional (MCPS)
11-2010
Diploma - Project Leadership Certificate
Cornell University School of Civil And Environment
10.2009 - 04.2010
ICT TECHNICIAN
CATHOLIC RELIEF SERVICES
10.2008 - 12.2010
ICT Technician /Consultant Engineer
Internews Network
07.2005 - 02.2007
BACHELOR OF TECHNOLOGY (BTECH) - URBAN AND REGIONAL PLANNING
Federal University of Technology
05.1994 - 06.2000
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