Biodun Bamgbelu
Retail Expert
Nigeria
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
18
18
years of professional experience
17
17
years of post-secondary education
Work History
Retail Consultant
Avant Organic
Ibadan
04.2020 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Improved turnover by 25% every quarter for three consecutive years.
- Reduced staff turnover by 80%
- Managed over 250 staff
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored success of new processes, products and system support methods, fine-tuning efforts of project completion.
- Led cross-functional strategic initiatives through development and monitoring of program plans in alignment with company charters and objectives.
Head of Operations
Arterial Capital
Ibadan
01.2020 - 04.2021
- Implemented innovative programs to increase employee loyalty and reduce turnover by 35%
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Implemented business strategies, increasing revenue by 14% and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
Retail Operations Manager
Foodco Limited
Ibadan
04.2014 - 12.2018
- Improved sales by 15% within six months
- Increased production by 17%
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Regional Manager
Sweet Sensation Confectionery
Ibadan
01.2009 - 03.2014
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Reduced cost of production by 15% through loss control measures
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Sweet Sensation Confectionery
Lagos
05.2006 - 12.2008
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised 80 staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduction in receivables by 40%
Education
GED -
Alison Education
United Kingdom 02.2023 - 08.2023
Associate of Arts - Logistics Management
Chartered Institute of Logistics And Supply Chain
Nigeria 05.2021 - 07.2022
Associate of Arts - Human Resources Management
Chartered Institute of Personne Management Nigeria
Nigeria 02.2011 - 07.2022
Associate of Arts - Management Science
Nigeria Institute of Management ( Chartered )
Nigeria 02.2010 - 03.2011
Bachelor of Arts - Accounting
Moshood Abiola Polytechnic
Abeokuta 12.1999 - 03.2003
Skills
Retail Sales technique
Retail transactions processing
Microsoft applications proficiency
Distribution center management
Merchandising operations
Strategic selling
Process and procedure development
Coaching and mentoring
Employee reviews
Recruitment
Relationship building
Inventory management
Organization
Timeline
GED -
Alison Education
02.2023 - 08.2023
Associate of Arts - Logistics Management
Chartered Institute of Logistics And Supply Chain
05.2021 - 07.2022
Retail Consultant
Avant Organic
04.2020 - Current
Head of Operations
Arterial Capital
01.2020 - 04.2021
Retail Operations Manager
Foodco Limited
04.2014 - 12.2018
Associate of Arts - Human Resources Management
Chartered Institute of Personne Management Nigeria
02.2011 - 07.2022
Associate of Arts - Management Science
Nigeria Institute of Management ( Chartered )
02.2010 - 03.2011
Regional Manager
Sweet Sensation Confectionery
01.2009 - 03.2014
Restaurant Manager
Sweet Sensation Confectionery
05.2006 - 12.2008
Bachelor of Arts - Accounting
Moshood Abiola Polytechnic
12.1999 - 03.2003