Bilyaminu Umar
Danbare
Summary
Self-motivated Data Scientist, offering over a decade of leadership experience in financial industry. Methodical with significant experience in retail banking operations and data analysis. Excellent problem-solver, adept at working effectively unsupervised, quickly mastering new skills while driving operational enhancements.
Overview
13
13
years of professional experience
Work History
Head of Operations Retail
Access Bank Plc
Kano
11.2021 - Current
- Led operations team, assigning tasks and managing work schedules.
- Implemented successful business strategies to boost revenue and target new markets.
- Maintained compliance with laws, regulations, and industry standards, mitigating business risks.
Transactions Service Supervisor
Guaranty Trust Bank Plc
Kano
08.2015 - 10.2021
- Managed service staff, providing leadership and training for quality customer service.
- Improved operational metrics and customer service wait times.
- Supervised a team of 22 employees, leveraging excel skills for data analysis.
Teller Captain/ATM Custodian
Guaranty Trust Bank Plc
Kontagora
10.2012 - 07.2015
- Resolved ATM issues, tracked activities, and created monthly reports.
- Conducted regular ATM maintenance, adhering to safety protocols.
- Maintained records of cash transactions and addressed customer feedback professionally.
Vault Custodian
Guaranty Trust Bank Plc
Kontagora
02.2011 - 06.2012
- Managed vault inventory, adhering to security and audit procedures.
- Transmitted cash orders, mentored tellers, and operated secure storage equipment.
- Produced daily reports, ensuring the vault's security and working with cross-functional teams.
Customer Service Manager
Bharti Airtel Nigeria
Abuja
02.2011 - 05.2012
- Recognized for exceptional customer service, resolving issues with knowledge and friendliness.
- Maintained updated knowledge through continuous education and advanced training.
- Collaborated with cross-functional teams to achieve organizational goals.
Education
Fullstack Data Science Program - Data Science Bootcamp
10alytics
Online02-2024
Certificate Program - Data Analytic Bootcamp
Google Data Analytic Certificate
Online02-2024
Bachelor of Science - Mathematics
Awolowo University
11-2008
Skills
- Excel masterclass
- Tableau
- Geospatial Analysis
- Python Programming
- Statistical Analysis
- Data Aggregation Processes
- Database Structures
- Analytical Thinking
- Problem Resolution
- Self-Directed
- Data Acquisitions
- Quantitative Analysis Expertise
- Machine Learning
- Operations masterclass
Languages
English
Advanced
C1
Timeline
Head of Operations Retail
Access Bank Plc
11.2021 - Current
Transactions Service Supervisor
Guaranty Trust Bank Plc
08.2015 - 10.2021
Teller Captain/ATM Custodian
Guaranty Trust Bank Plc
10.2012 - 07.2015
Customer Service Manager
Bharti Airtel Nigeria
02.2011 - 05.2012
Vault Custodian
Guaranty Trust Bank Plc
02.2011 - 06.2012
Fullstack Data Science Program - Data Science Bootcamp
10alytics
Certificate Program - Data Analytic Bootcamp
Google Data Analytic Certificate
Bachelor of Science - Mathematics
Awolowo University
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