BEVERLY AKPADIAHA ABAKASANGA
Eket
Summary
A highly skilled professional with a strong foundation in interpersonal communication and leadership, demonstrating self-driven ability to work under pressure and dedication to duties. Proficient in Microsoft Word, Excel, PowerPoint, and Corel Draw, with a commitment to health and safety standards including firefighting and CPR. Possesses excellent team skills and the capability to work effectively with minimal supervision, aiming to leverage these competencies towards achieving outstanding results in future career endeavours.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer service representative
Ibom Airlines Limited
02.2021 - Current
- Assisted customers with inquiries, providing tailored solutions to enhance satisfaction.
- Resolved complaints effectively using active listening and conflict resolution skills.
- Collaborated with team members to optimise service delivery and streamline processes.
- Managed correspondence across multiple channels, ensuring timely responses.
Graduate Intern (Safety, Security, Health and Environment Personnel /Data Admin.)
Jimcol Resources Nigeria Limited
09.2019 - 04.2020
- Assisted in maintaining safety protocols by conducting regular inspections of workplace environments.
- Collaborated with team members to enhance data management processes for health and safety records.
- Supported training sessions on safety procedures to ensure compliance with organisational standards.
- Developed and maintained accurate databases for tracking incident reports and safety training.
Biology Teacher (National Youth Service Corps)
Christian Academy International Secondary School
07.2018 - 07.2019
- Conducted assessments to evaluate student progress, adjusting teaching methods based on individual needs.
- Enhanced student understanding of complex biology concepts by creating engaging lesson plans.
Secretary
Concepts and Hardlines Limited
10.2017 - 07.2018
- Coordinated daily communication and scheduling for management ensuring seamless operations.
- Managed filing systems and maintained accurate records for quick retrieval.
- Assisted in preparing reports and presentations.
- Organised meetings and appointments efficiently handling all logistics.
Industrial trainee
Champion Breweries PLC
05.2016 - 10.2016
- Microbiological/ Quality Control Laboratory
- Production /System Brewing
- Health Center
Education
National Youth Service Corps (NYSC)
07.2019
Bachelor of Science - Microbiology
University of Uyo
Akwa Ibom State, Nigeria- Second Class Upper06.2018
Senior School Certificate (WAEC/NECO) -
Hope-Power College
Eket, Akwa-Ibom State, Nigeria06.2013
Skills
- Excellent interpersonal communication skills
- Good learning speed and adequate planning skills
- Self-driven ability to work under pressure
- Good leadership skills with selfless commitment
- Result oriented and dedication to duties
- Computer skills in Microsoft word, excel, power point and Corel draw
- Positive team skills with the ability to work effectively under little or no supervision
- Awareness of Health and Safety rules including fire fighting
- Basic First Aid and Cardiopulmonary resuscitation (CPR) skills
Certification
- Certificate in Passenger Handling and Customer Service, Introduction to Airports and Airline Ground Operations, Introduction to Baggage Handling and Ramp Safety Management, Human Factors, Dangerous Goods Regulations Awareness.
- Certificate in Health and Safety at workplace.
- Diploma certificate in Risk Assessment and Management.
- Graduate Diploma Certificate in Environmental Management.
- Certificate of service from The National Agency for the Prohibition of Trafficking in Persons (NAPTIP).
- Certificate in Safe Choice, Standard of Business Conduct, Management of Change, Cyber Security Awareness, Risk Assessment, Office Workshop, Getting Things Done in Office 365.
Hobbies and Interests
Research; and Reading
Projects
Emulsification Potential of Bacteria from Sediments in Crude Oil Polluted Aquatic Ecosystem.
Referees
Available on Request.
Timeline
Customer service representative
Ibom Airlines Limited
02.2021 - Current
Graduate Intern (Safety, Security, Health and Environment Personnel /Data Admin.)
Jimcol Resources Nigeria Limited
09.2019 - 04.2020
Biology Teacher (National Youth Service Corps)
Christian Academy International Secondary School
07.2018 - 07.2019
Secretary
Concepts and Hardlines Limited
10.2017 - 07.2018
Industrial trainee
Champion Breweries PLC
05.2016 - 10.2016
National Youth Service Corps (NYSC)
Bachelor of Science - Microbiology
University of Uyo
Senior School Certificate (WAEC/NECO) -
Hope-Power College