BERNICE CHIEMEKA
AMAC, ABUJA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably with Dexter and Heros Consulting Ltd, Abuja. Excelled in problem resolution and client relations, enhancing customer loyalty and boosting sales. Proficient in Microsoft Excel and adept at critical thinking, consistently achieved targets through effective complaint handling and consultative sales techniques.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
DEXTER AND HEROS CONSULTING LTD, ABUJA
11.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
RETAIL SALES ASSOCIATE
OMEJEPH GLOBAL RESOURCES
08.2018 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Implemented feedback from customer surveys to enhance shopping experience.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Recommended complementary purchases to customers, increasing revenue.
Education
Professional Certification - Agile Project Management
Hp LIFE Foundation
10.2024
National Examinations Council - Sciences
COMMUNITY SECONDARY SCHOOL, EZIMO-UNO
ENUGU STATE,NIGERIAProfessional Certification - Customer Service Management
DEXTER AND HEROS CONSULTING LTD
ABUJA, NIGERIA NYSC DISCHARGE CERTIFICATE
FCT, NIGERIA 11.2024
Professional Certification - Data Analysis
DEXTER AND HEROS CONSULTING LTD
ABUJA, NIGERIA 08.2024
Professional Certification - Project Management
DEXTER AND HEROS CONSULTING LTD
ABUJA, NIGERIA 07.2024
Bachelor Of Sciences - PLANT SCIENCE AND BIOTECHNOLOGY
MICHAEL OKPARA UNIVERSITY OF AGRICULTURE, ABIA STA
UMUAHIA, ABIA STATE, NIGERIA 09.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Client Relations
- Follow-up skills
- Product Knowledge
- Data Collection
- Customer Education
- Lead Generation
- Product Sales
- Project management abilities
- Consultative Sales
- Information Security
Timeline
CUSTOMER SERVICE REPRESENTATIVE
DEXTER AND HEROS CONSULTING LTD, ABUJA
11.2023 - 10.2024
RETAIL SALES ASSOCIATE
OMEJEPH GLOBAL RESOURCES
08.2018 - 09.2022
Professional Certification - Agile Project Management
Hp LIFE Foundation
National Examinations Council - Sciences
COMMUNITY SECONDARY SCHOOL, EZIMO-UNO
Professional Certification - Customer Service Management
DEXTER AND HEROS CONSULTING LTD
NYSC DISCHARGE CERTIFICATE
Professional Certification - Data Analysis
DEXTER AND HEROS CONSULTING LTD
Professional Certification - Project Management
DEXTER AND HEROS CONSULTING LTD
Bachelor Of Sciences - PLANT SCIENCE AND BIOTECHNOLOGY
MICHAEL OKPARA UNIVERSITY OF AGRICULTURE, ABIA STA
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