Benjamin A. Onabanjo
Business Data Analyst
Lagos,Nigeria
Summary
Results-driven Professional with exemplary leadership, driving organisational growth and strategic planning. Well-versed in customer relationship management practices, business operations & transformation and business intelligence. Responsible professional willing to exceed expectations. Takes on challenging new role, harnessing interpersonal skills, collaboration, analytical skills and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
2032
2032
years of post-secondary education
1
1
Certification
Work history
Senior Business Manager, Africa China Banking, BCB
Stanbic IBTC Bank
Victoria Island
10.2021 - 08.2025
- Developed comprehensive business plans, aligning with strategic objectives to drive revenue and improve profitability.
- Conducted market research that increased the market share by 55% of Chinese businesses and their ecosystems across Free Trade Zones and industrial parks in Nigeria.
- Achieved portfolio growth of 496%, loan growth of 631%, deposits growth of 591% and total income growth of 609%, over 4 years of managing the business.
- Delivered exceptional customer service standards, leading to improved service delivery & client satisfaction.
- Sales management: exceeded sales targets by executing localised sales strategy tailored to market conditions, demonstrating in-depth product knowledge, and effectively cross-selling
- Launched new products to meet market demands.
- Managed budgeting and forecasting tasks, maintaining financial health.
- Represented organisations at radio shows, seminars, conferences and business events.
Operations Excellence, Lead, PBB Ops.
Stanbic IBTC
Lagos
08.2018 - 10.2021
- Robust business intelligence reporting and analytics to key stakeholders & management to make strategic business decisions.
- Conducted risk-based business process reviews, streamlining operations and minimising financial exposure through cost-saving recommendations.
- Coordinated process improvements within branch operations to eliminate repetitive processes.
- Developed and monitored strategies for cost optimisation.
- Coordinated projects and exercises aimed at improving branches' operations and compliance.
- Led risk assessments for new product launch, identifying potential market challenges and developing mitigation strategies to ensure project success.
- Provided technical guidance to over 180 branch networks on platforms like e-Mandates, E-references, KYC Compliance, Address Verification Report, Finacle, BVN enrolment, Arbiter, iBranch, etc.
Client Service Manager
Stanbic IBTC Bank Plc
Lagos
01.2017 - 07.2018
- Managed daily over 150 customer requests within SLA, resulting in improved client retention rates
- Use of CRM application software. Salesforce, Remedy console to log all complaints
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Provided knowledgeable service and support for all customer needs.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Digital Channel Support
U-Connect Ltd
Lagos
07.2016 - 12.2016
- 2nd level support to bank wide ATM custodians, providing critical solutions.
- Managed ATM activation and decommissioning.
- Provided backend support to branch users on PayDirect, Extraswitch and iBranch apps, ACI Universal payment platform (Postilion Portal) for card issues.
- Served as second level technical support on E-business platforms and engaged Payment Terminal Service Provider (PTSP) for POS activation.
- Handled MasterCard Internet Gateway Service (MIGS) and Consolidated Internet Payment Gateway (CIPG) transactions - onboarding of clients.
Data Analyst
U-Connect Ltd
Lagos
11.2015 - 06.2016
- Managed reports for a team of 40.
- Managed confidential databases, ensured secure handling of sensitive information.
- Worked closely with project manager/champion in ensuring 100% compliance and clean-up of holistic accounts opened from inception till 2015.
- Managed data entry activities on Finacle core v10.1 (CRM) in preparation for Finacle V3 transition.
- Monitored upload via MIS spool and tracked updated data.
Administrator
National Youth Service Corps, NYSC
Yakurr, Cross-Rivers
11.2014 - 10.2015
- Assisted in Information Technology Unit.
- Handled all system related issues.
Education
Msc/MRM - Risk Management
University of Lagos
B. Tech - Mathematics (Statistics)
Ladoke Akintola University of Technology
Oyo State, Nigeria 01.2008 - 04.2014
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
- Compliance management
- Strategic planning
- Problem solving
- Projects Management
- Market trends analysis
- Profitability analysis
- Wealth management strategies
- Quality assurance
- Financial analysis
- Portfolio management
- Process Improvement
- Business Development
- Client Relationship Management
- SQL
- Python
- JIRA
- Tableau
- Salesforce
- Power BI
- SPSS Statistics
- Risk management
- Data analysis
Certification
Certified Business Analysis Professional, The Chartered Institute of Bankers of Nigeria - 2019
Rainmaking Workshop: Relationship Managers Training - HCP (2025)
Languages
English
Yoruba
Chinese (Beginner)
Hobbies and Interests
Relationship Building, Learning new languages, Discussing wealth management, Process improvements, Digital transformation, Creating reports and dashboards, AI enthusiast, Football.
References
References available upon request.
Timeline
Senior Business Manager, Africa China Banking, BCB
Stanbic IBTC Bank
10.2021 - 08.2025
Operations Excellence, Lead, PBB Ops.
Stanbic IBTC
08.2018 - 10.2021
Client Service Manager
Stanbic IBTC Bank Plc
01.2017 - 07.2018
Digital Channel Support
U-Connect Ltd
07.2016 - 12.2016
Data Analyst
U-Connect Ltd
11.2015 - 06.2016
Administrator
National Youth Service Corps, NYSC
11.2014 - 10.2015
B. Tech - Mathematics (Statistics)
Ladoke Akintola University of Technology
01.2008 - 04.2014
Msc/MRM - Risk Management
University of Lagos
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