BENJAMIN SAMUEL
ASPIRING HOSPITALITY AND TOURISM PROFESSIONAL
Abuja, FCT
Summary
Dynamic hospitality professional, enhancing guest satisfaction through exceptional customer service and attention to detail. Skilled in OPERA PMS and adept at problem-solving, I thrive in fast-paced environments, ensuring seamless experiences and fostering loyalty among guests.
Overview
3
3
years of professional experience
Work History
Porter
CORINTHIA VILLA HOTEL
09.2025 - Current
- Contributed positively to a welcoming atmosphere within hotel public areas by greeting guests and offering assistance when appropriate.
- Collaborated with front desk staff to promptly address guest needs, fostering positive relationships and loyalty.
- Increased guest satisfaction scores through proactive problem-solving for any challenges encountered during their stay.
- Supported the front office team during peak hours by handling overflow calls or assisting with administrative tasks as needed.
- Assisted with luggage transport, ensuring a seamless check-in and check-out experience for guests.
Guest Room Attendant
JOHNWOOD HOTEL BY BOLTON
11.2022 - 01.2025
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
Education
Bachelor of Science - TOURISM STUDIES
NATIONAL OPEN UNIVERSITY OF NIGERIA
Abuja, FCT, Nigeria 04.2001 -
Skills
Customer service
Willingness to learn
Adaptability and flexibility
Attention to detail
Organizational skills
OPERA PMS
Timeline
Porter
CORINTHIA VILLA HOTEL
09.2025 - Current
Guest Room Attendant
JOHNWOOD HOTEL BY BOLTON
11.2022 - 01.2025
Bachelor of Science - TOURISM STUDIES
NATIONAL OPEN UNIVERSITY OF NIGERIA
04.2001 -