Benjamin Okpalo

Founded and lead a dynamic HR consulting, recruitment, and training firm, providing tailored HR solutions to SMEs.

Key Contributions:

• Developed and implemented HR strategies to optimize workflows, align policies, and foster positive work environments
• Delivered customized training programs to enhance team capabilities and drive professional growth
• Managed end-to-end recruitment services, sourcing top talent for client organizations

Led the successful execution of the Young Africa Works Program in partnership with Jobberman and the Mastercard Foundation.

Key Contributions:

• Managed internal and external communications, ensuring cross-functional collaboration.
• Recruited and managed State Coordinators across three pilot states (Kaduna, Kano, Lagos).
• Oversaw the alignment of project objectives and drove effective execution across all stages.
• Developed comprehensive programme plans to achieve strategic objectives.

Led and expanded the general trade channel within the assigned territory, driving sales targets and brand loyalty.

Key Contributions:

• Spearheaded brand engagement initiatives to enhance product visibility and sales.
• Developed and maintained strong business relationships with trade customers.
• Managed and optimized territory-specific programs, ensuring alignment with company objectives.
• Improved market share with strategic sales planning and execution.
• Oversaw after-sales service to ensure customer satisfaction and repeat business.

Represented the company in strategic engagements and coordinated marketing initiatives.

Key Contributions:

• Designed user-focused campaigns to enhance user interaction and gather feedback.
• Conducted market research to support the development of new business initiatives.
• Devised effective customer segmentation strategies that led to personalised marketing campaigns.
• Managed the 'Reach Vendor' and 'Reach Sub 30 Loans' product customer relationship helpdesk.

Led operational excellence and process optimization to align daily activities with organizational goals.

Key Contributions:

• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
• Coordinated seamless operations across the organization to meet key deliverables.
• Collaborated with team leads to drive efficiency, customer satisfaction, and timely service delivery.
• Delegated tasks appropriately amongst team members; enhanced individual accountability and ownership towards work.

Led the growth and expansion of the company, driving business development and team performance.

Key Contributions:

• Managed client relationships, ensuring satisfaction and long-term business continuity.
• Identified new business opportunities, contributing to company growth.
• Mentored and trained team members, fostering skill development.
• Led cross-functional teams to deliver complex projects on time and budget.

Contributed to business growth by identifying and engaging prospective clients, closing sales, and maintaining long-term client relationships.

Key Contributions:

• Established contacts, built a strong sales pipeline, and closed new business opportunities.
• Delivered client presentations and created proposal documents to drive revenue growth.
• Established new business relationships by networking at industry events.

Managed key client relationships and supported onboarding, training, and HR services.

Key Contributions:

• Managed relationships with top clients across the public and private sectors.
• Facilitated employee onboarding, training, and compensation package management for clients.
• Delivered exceptional service to customers, ensuring repeat business.