Benjamin Isaac
1b, Izekor Lane, Irhirhi
Summary
Dynamic banking professional with extensive experience at Fidelity Bank Plc, excelling in customer relationship management and branch operations. Proven track record in team training, building and collaboration.and regulatory compliance, enhancing operational efficiency and customer satisfaction. Adept at GL/Till reconciliation, fostering collaborative environments for improved service delivery.
Overview
5
5
years of post-secondary education
20
20
years of professional experience
Work History
Transactions Support Services Head, Uromi
Fidelity Bank Plc
Uromi, Edo State
09.2023 - Current
- Directed and supervised daily branch operations to ensure efficient service delivery
- Streamlined and executed customer experience guidelines to enhance satisfaction
- Build interpersonal relations for between teams and customers
- Balanced operational control and business objectives through collaborative team engagements
- Ambience monitoring and management for improved customer experience
- Monitor and balance GLs and Tills (Vault, Teller,ATMs)
- Loan review and set up/disbursements
- Utilities and facilities management
- Co-ordinate regulatory and Ad-Hoc H/O requests for timely delivery
Head, TSD ( Auchi Branch)
Fidelity Bank Plc
Auchi, Edo State
07.2017 - 09.2023
- Aside major day to day role as TSDH, job role involves building a team with good interpersonal relationship for enhanced collaboration within the branch
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Head, TSD (Oba Market)
Fidelity Bank Plc
Benin, Edo State.
08.2016 - 07.2017
- Oversee day to day running if the beach and de-escalation of external tension in toxic space
Fund Transfer and Cash Officer
Fidelity Bank Plc
Benin, Edo State.
10.2013 - 08.2016
- Managed daily cash transactions for customer deposits and withdrawals.
- Reconciled cash drawers to ensure accurate financial records.
- Assisted customers with account inquiries and transaction processing.
Customer Service Officer, Mission Road Branch
Fidelity Bank Plc
Benin, Edo State.
01.2013 - 10.2013
Franchise Teller, Mission Road Branch
Fidelity Bank Plc
Benin, Edo State.
01.2011 - 12.2012
- Processed customer transactions accurately and efficiently at Fidelity Bank.
- Assisted customers with account inquiries and provided solutions.
- Maintained cash drawer accuracy and balanced daily transactions.
Regional Clearing Officer
Fidelity Bank Plc
Benin, Edo State
01.2008 - 12.2010
- Representative of the Bank at the CBN Clearing House
- Managed daily banking operations and ensured compliance with regulations.
- Coordinated customer service initiatives to enhance client satisfaction and retention.
- Trained staff on banking procedures and customer interaction techniques.
Fund Transfer Officer, Warri Airport Road Branch
Fidelity Bank Plc
Warri, Delta State
08.2007 - 01.2008
- Managed customer inquiries and resolved issues effectively.
- Processed transactions accurately and efficiently for clients.
- Ensured compliance with banking regulations and policies.
NYSC as Trainee FT and Clearing Officer
Fidelity Bank Plc
Warri, Delta State
12.2006 - 08.2007
- Assisted clients with account inquiries and transaction requests.
- Processed account applications and documentation for new customers.
- Maintained accurate records of customer interactions and transactions.
Education
B. Eng - Metallurgical Engineering
Ahmadu Bello University, Zaria
Zaria, Kaduna State, Nigeria 11.2000 - 10.2005
Baptist Model High School
Ilorin, Kwara State , NigeriaSt. Joseph's Nursery & Primary School
Skills
- Transaction processing
- Cash management
- GL/Till Reconciliation and Management
- Regulatory compliance (AML/CFT, etc)
- Team building, training and leadership
- Customer relationship management
Timeline
Transactions Support Services Head, Uromi
Fidelity Bank Plc
09.2023 - Current
Head, TSD ( Auchi Branch)
Fidelity Bank Plc
07.2017 - 09.2023
Head, TSD (Oba Market)
Fidelity Bank Plc
08.2016 - 07.2017
Fund Transfer and Cash Officer
Fidelity Bank Plc
10.2013 - 08.2016
Customer Service Officer, Mission Road Branch
Fidelity Bank Plc
01.2013 - 10.2013
Franchise Teller, Mission Road Branch
Fidelity Bank Plc
01.2011 - 12.2012
Regional Clearing Officer
Fidelity Bank Plc
01.2008 - 12.2010
Fund Transfer Officer, Warri Airport Road Branch
Fidelity Bank Plc
08.2007 - 01.2008
NYSC as Trainee FT and Clearing Officer
Fidelity Bank Plc
12.2006 - 08.2007
B. Eng - Metallurgical Engineering
Ahmadu Bello University, Zaria
11.2000 - 10.2005
Baptist Model High School
St. Joseph's Nursery & Primary School