Benjamin Atureta

• Cash Management
• Store Management
• Account General ledger proofs
• Archive management
• Assets custodian,
• Expense management
• Ambience management and Customer retention
• Customer Onboarding,
• Back up to the Regional Operations manager of Northeast controlling 9 branches in the region.

• ATM management
• Expense processor A
• Admin officer
• Cash management
• Oversight function of the tellers
• Archive arrangement and Store custodian
• Customer payments services
• Proofing and reconciliation of accounts

• Admin secretary
• Bulk Salary processing
• Batch posting
• Manager's cheque issuance
• Store management
• International money transfer and processing
• Clearing cheques processing
• Expense processing on Sap Ariba software
• Staff training
• Accounts proof and reconciliation of General ledgers

• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• ATM and Cash Management
• Branch Expense Management
  

• Handling customer account opening and Atm card issuance
• Customer complaints management and dispute resolution
• Archive arrangement for accounts opened for easy retrieval of customer sensitive documents, cheque book issuance, accounts reactivation, internet banking initiation and digitization of customers on mobile platforms
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

• Cash Management services
• Expense processor and admin officer
• Oversight function in the cash and vault area
• Staff management and trainings
• Customer Onboarding on digital channels

Bulk Salary processing, Batch posting, Manager's cheque issuance, store management, International money transfer and processing, clearing cheques processing at Central Bank, dividend warrants liquidation, expense processing on sap/ariba software, diesel monitoring, staff training, accounts proof, reconciliation of General ledgers