Benita Uzu-Nwaoboli
Abuja
Summary
Dynamic Master's degree professional with a proven track record at United Nations Educational, Scientific and Cultural Organization (UNESCO), excelling in program coordination and resource mobilization. Demonstrated exceptional IT, technical, communication and problem-solving skills while enhancing cultural sector policies. Adept at managing cross-functional teams and ensuring compliance, contributing to successful project outcomes and fostering humanitarian resilience.
My experience in business administration has honed my ability to work efficiently, prioritize tasks, and manage projects from conception to completion. I also possess a solid foundation in; Customer support, programming and IT, with expertise in designing, developing, and maintaining websites. This unique blend of business and technical skills allows me to approach problems from multiple angles, crafting innovative solutions that drive business growth and customer satisfaction.
I thrive in collaborative settings, utilizing my excellent communication and interpersonal skills to ensure seamless project execution and exceptional customer satisfaction. I'm excited to bring my diverse skill set and broad perspective to a forward-thinking organization, driving innovation and growth through technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Assistant- Culture Sector
United Nations- UNESCO
05.2025 - 12.2025
- Supported monitoring, evaluation, and implementation of the EU–UNESCO programme on advancing evidence-based cultural and creative sector policies for sustainable development.
- Contributed to the planning and implementation of the Heritage Emergency Fund (HEF) project under UNESCO, supporting humanitarian and cultural heritage resilience.
- Assisted in coordinating cross-functional teams (programs, finance, procurement, communications) to ensure timely fund deployment and compliance with donor requirements.
- Contributed to programme planning and coordination for Culture Sector activities under the 42 C/5, including Regular Budget and Extra-Budgetary initiatives.
- Organized and coordinated workshops, trainings, webinars, and other capacity-building activities, including logistics, documentation, budgeting, and participant management.
- Provided administrative and technical backstopping, including data analysis, contract monitoring, procurement follow-up, and preparation of reports, concept notes, and presentations.
- Assisted in tracking progress of project activities, preparing follow-up actions, and ensuring compliance with UNESCO project management and reporting standards.
- Supported resource mobilization efforts by contributing to the development of concept notes and documentation for fundraising and donor engagement.
International Customer Support Specialist
ASAP Tickets
06.2024 - 04.2025
- Multilingual, multichannel support for international travelers (phone, email, live chat, social)
- Process bookings, changes, cancellations, and reissues; verify passenger data; communicate fare differences
- Resolve escalated issues; coordinate with airlines, partners, and internal teams; secure refunds/credits
- Proactive status updates; document in CRM; collect feedback; ensure consistent brand voice
- Compliance with fare rules, data privacy (GDPR), SOPs; conduct quality checks
- Identify upsell opportunities; use Amadeus/Sabre/Galileo and CRM; support across time zones.
International Travel Consultant
ASAP Tickets
06.2023 - 05.2024
- Enhanced client satisfaction by providing expert travel advice and tickets.
- Managed international bookings with meticulous attention to detail.
- Provided customised travel plans for optimal holiday experience.
- Established strong relationships with clients through excellent communication skills.
- Ensured smooth travel arrangements, leading to increased customer loyalty.
Senior Software Engineer
House 12 Integrated Services Ltd
03.2023 - 05.2023
- Led software development teams for successful project completion.
- Streamlined coding process to improve efficiency.
- Enhanced user experience by developing intuitive interfaces.
- Developed robust applications, enhancing company reputation.
- Improved system performance with advanced coding techniques.
Marketing Associate
Wema Bank Plc
04.2022 - 02.2023
- Enhanced brand visibility by implementing innovative marketing strategies.
- Produced engaging content for improved customer interaction and engagement.
- Boosted sales with the development of effective promotional campaigns.
- Conducted comprehensive market research to understand consumer behaviour better.
- Developed compelling product descriptions for increased online traffic.
Trainee Accountant
Festive Occassions Limited
06.2021 - 03.2022
- Streamlined internal processes by implementing efficient accounting systems.
- Prepared monthly financial statements for senior management briefing.
- Ensured accuracy in all bookkeeping tasks whilst adhering to company guidelines.
- Assisted with annual audits, ensuring compliance with statutory requirements.
- Conducted regular reconciliation of bank statements for improved fiscal control.
Administrative Assistant
Ministry of Budget and Planning, NYSC
01.2020 - 11.2020
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Contributed to team effort by accomplishing related results as needed.
Real Estate Sales and Marketing Executive
Bamah Nissi Multilinks Ltd
03.2018 - 09.2018
- Drove market share growth by developing innovative sales strategies.
- Cultivated key relationships for improved brand visibility.
- Achieved customer retention through relationship management strategies.
- Developed compelling marketing campaigns to boost product awareness.
- Mastered product knowledge, effective sales presentations and negotiations.
Education
Master of Science - Business Administration
Veritas University Abuja
Bwari, Abuja11-2025
Bachelor of Science - Business Administration
Veritas University Abuja
Bwari, Abuja, Nigeria09-2019
High School Diploma -
Holy Rosary Girls College
Gwagwalada, Nigeria07-2015
No Degree - Primary School Education
Grand Ville Academy
Abuja, Nigeria09-2009
Skills
- Communication (Proven communication, management and administrative skills; Excellent interpersonal skills)
- Time management
- Problem solving
- Team collaboration
- Attention to details
- Computer literacy (digital literacy) / IT skills
Certification
- Certificate of completion; Strategic Human Resource Management (SHRM)
- Certificate of completion; Project Management Professional (PMP)
- Certificate of completion; Design Thinking
- Certificate of completion; Cyber Security
- Certificate of completion; Administrative Support
- Certificate of completion; Independent Travel Manager
- Certificate of completion; Meta Front-End Developer
- Certificate of completion; Computer And Online Essentials
- Certificate of completion; General Project Planning
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Program Assistant- Culture Sector
United Nations- UNESCO
05.2025 - 12.2025
International Customer Support Specialist
ASAP Tickets
06.2024 - 04.2025
International Travel Consultant
ASAP Tickets
06.2023 - 05.2024
Senior Software Engineer
House 12 Integrated Services Ltd
03.2023 - 05.2023
Marketing Associate
Wema Bank Plc
04.2022 - 02.2023
Trainee Accountant
Festive Occassions Limited
06.2021 - 03.2022
Administrative Assistant
Ministry of Budget and Planning, NYSC
01.2020 - 11.2020
Real Estate Sales and Marketing Executive
Bamah Nissi Multilinks Ltd
03.2018 - 09.2018
Master of Science - Business Administration
Veritas University Abuja
Bachelor of Science - Business Administration
Veritas University Abuja
High School Diploma -
Holy Rosary Girls College
No Degree - Primary School Education
Grand Ville Academy