Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
BusinessAnalyst
Benita  Uzu-Nwaoboli

Benita Uzu-Nwaoboli

Customer Support/ Software Engineer
Remote

Summary

As a detail-oriented and innovative professional, I leverage my comprehensive education in Business Administration (BSc & MSc) to drive success in dynamic environments. My graduate studies have equipped me with a robust understanding of business principles, including management, marketing, finance, cultural competence and business operations.

Throughout my academic pursuits, I developed strong analytical, problem-solving, and communication skills, which enable me to effectively collaborate with diverse stakeholders, identify business needs, and propose tailored solutions. My experience in business administration has also honed my ability to work efficiently, prioritize tasks, and manage projects from conception to completion.

Complementing my business acumen, I possess a solid foundation in; customer support, programming and IT, with expertise in designing, developing, and maintaining websites. This unique blend of business and technical skills allows me to approach problems from multiple angles, crafting innovative solutions that drive business growth and customer satisfaction.

I thrive in collaborative settings, utilizing my excellent communication and interpersonal skills to ensure seamless project execution and exceptional customer satisfaction. I'm excited to bring my diverse skill set and broad perspective to a forward-thinking organization, driving innovation and growth through technology.

Overview

7
7
years of professional experience
9
9

Certifications

Work history

International Travel Consultant

ASAP Tickets
Delaware/ United States Of America
06.2023 - 11.2024
  • Enhanced client satisfaction by providing expert travel advice and tickets.
  • Managed international bookings with meticulous attention to detail.
  • Provided customised travel plans for optimal holiday experience.
  • Established strong relationships with clients through excellent communication skills.
  • Ensured smooth travel arrangements, leading to increased customer loyalty.

Senior software engineer

House 12 Integrated Services Ltd
Abuja, FCT
03.2023 - 05.2023
  • Led software development teams for successful project completion.
  • Streamlined coding process to improve efficiency.
  • Enhanced user experience by developing intuitive interfaces.
  • Developed robust applications, enhancing company reputation.
  • Improved system performance with advanced coding techniques.

Marketing Associate

Wema Bank Plc
Abuja, FCT
04.2022 - 02.2023
  • Enhanced brand visibility by implementing innovative marketing strategies.
  • Produced engaging content for improved customer interaction and engagement.
  • Boosted sales with the development of effective promotional campaigns.
  • Conducted comprehensive market research to understand consumer behaviour better.
  • Developed compelling product descriptions for increased online traffic.

Trainee Accountant

Festive Occassions Limited
Abuja, FCT
06.2021 - 07.2022
  • Streamlined internal processes by implementing efficient accounting systems.
  • Prepared monthly financial statements for senior management briefing.
  • Ensured accuracy in all bookkeeping tasks whilst adhering to company guidelines.
  • Assisted with annual audits, ensuring compliance with statutory requirements.
  • Conducted regular reconciliation of bank statements for improved fiscal control.

Administrative Officer

WODDI NGO
Abuja, FCT
12.2020 - 04.2021
  • Simplified complex information via clear, concise written communication skills; eased understanding across departments.
  • Prioritised tasks for timely completion of projects.
  • Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
  • Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
  • Participated actively in departmental meetings contributing valuable insights and suggestions.

Administrative Assistant

Ministry of Budget and Planning
Enugu, Enugu State
01.2020 - 11.2020
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Expedited document filing system with a new, organised method.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Contributed to team effort by accomplishing related results as needed.

Real Estate Sales and Marketing Executive

Bamah Nissi Multilinks Ltd
Abuja, FCT
03.2018 - 09.2018
  • Drove market share growth by developing innovative sales strategies.
  • Cultivated key relationships for improved brand visibility.
  • Achieved customer retention through relationship management strategies.
  • Developed compelling marketing campaigns to boost product awareness.
  • Mastered product knowledge, effective sales presentations and negotiations.

Education

Master of Science - Business Administration

Veritas University Abuja
Abuja, Nigeria
10.2022 - 12.2024

Bachelor of Science - Business Administration

Veritas University Abuja
Abuja, Nigeria
09.2015 - 09.2019

Senior Secondary Education -

Holy Rosary Girls Colege
Gwagwalada, Nigeria
09.2009 - 07.2015

Primary Education -

Grand Ville Academy
Abuja, Nigeria
09.2004 - 09.2009

Skills

  • Time management skills
  • Excellent customer support
  • Humanitarian work and services
  • Supervisory roles
  • Proven communication, management and administrative skills
  • Excellent interpersonal skills
  • Computer and literacy
  • Marketing skills
  • Software development skills
  • Technology skills
  • Technical skills
  • IT skills
  • Problem solving
  • Attention to details
  • Team collaboration

Languages

English
Native

Affiliations

  • Reading
  • Communicating through the media
  • Idea generation
  • Singing
  • Writing
  • Cross-cultural connections
  • Travelling

Certification

- Certificate of completion; Independent Travel Manager

- Certificate of completion; Meta Front-End Developer

- Certificate of completion; Strategic Human Resource Management
(SHRM)
- Certificate of completion; Project Management Professional (PMP)

- Certificate of completion; Design Thinking
- Certificate of completion; Cyber Security
- Certificate of completion; Administrative Support

- Certificate of completion; Computer And Online Essentials
- Certificate of completion; General Project Planning

References

References available upon request.

Timeline

International Travel Consultant

ASAP Tickets
06.2023 - 11.2024

Senior software engineer

House 12 Integrated Services Ltd
03.2023 - 05.2023

Master of Science - Business Administration

Veritas University Abuja
10.2022 - 12.2024

Marketing Associate

Wema Bank Plc
04.2022 - 02.2023

Trainee Accountant

Festive Occassions Limited
06.2021 - 07.2022

Administrative Officer

WODDI NGO
12.2020 - 04.2021

Administrative Assistant

Ministry of Budget and Planning
01.2020 - 11.2020

Real Estate Sales and Marketing Executive

Bamah Nissi Multilinks Ltd
03.2018 - 09.2018

Bachelor of Science - Business Administration

Veritas University Abuja
09.2015 - 09.2019

Senior Secondary Education -

Holy Rosary Girls Colege
09.2009 - 07.2015

Primary Education -

Grand Ville Academy
09.2004 - 09.2009
Benita Uzu-NwaoboliCustomer Support/ Software Engineer