Benita Uzu-Nwaoboli
Customer Support/ Software Engineer
Remote
Summary
As a detail-oriented and innovative professional, I leverage my comprehensive education in Business Administration (BSc & MSc) to drive success in dynamic environments. My graduate studies have equipped me with a robust understanding of business principles, including management, marketing, finance, cultural competence and business operations.
Throughout my academic pursuits, I developed strong analytical, problem-solving, and communication skills, which enable me to effectively collaborate with diverse stakeholders, identify business needs, and propose tailored solutions. My experience in business administration has also honed my ability to work efficiently, prioritize tasks, and manage projects from conception to completion.
Complementing my business acumen, I possess a solid foundation in; customer support, programming and IT, with expertise in designing, developing, and maintaining websites. This unique blend of business and technical skills allows me to approach problems from multiple angles, crafting innovative solutions that drive business growth and customer satisfaction.
I thrive in collaborative settings, utilizing my excellent communication and interpersonal skills to ensure seamless project execution and exceptional customer satisfaction. I'm excited to bring my diverse skill set and broad perspective to a forward-thinking organization, driving innovation and growth through technology.
Overview
7
7
years of professional experience
9
9
Certifications
Work history
International Travel Consultant
ASAP Tickets
Delaware/ United States Of America
2023.06 - 2024.11
- Enhanced client satisfaction by providing expert travel advice and tickets.
- Managed international bookings with meticulous attention to detail.
- Provided customised travel plans for optimal holiday experience.
- Established strong relationships with clients through excellent communication skills.
- Ensured smooth travel arrangements, leading to increased customer loyalty.
Senior software engineer
House 12 Integrated Services Ltd
Abuja, FCT
2023.03 - 2023.05
- Led software development teams for successful project completion.
- Streamlined coding process to improve efficiency.
- Enhanced user experience by developing intuitive interfaces.
- Developed robust applications, enhancing company reputation.
- Improved system performance with advanced coding techniques.
Marketing Associate
Wema Bank Plc
Abuja, FCT
2022.04 - 2023.02
- Enhanced brand visibility by implementing innovative marketing strategies.
- Produced engaging content for improved customer interaction and engagement.
- Boosted sales with the development of effective promotional campaigns.
- Conducted comprehensive market research to understand consumer behaviour better.
- Developed compelling product descriptions for increased online traffic.
Trainee Accountant
Festive Occassions Limited
Abuja, FCT
2021.06 - 2022.07
- Streamlined internal processes by implementing efficient accounting systems.
- Prepared monthly financial statements for senior management briefing.
- Ensured accuracy in all bookkeeping tasks whilst adhering to company guidelines.
- Assisted with annual audits, ensuring compliance with statutory requirements.
- Conducted regular reconciliation of bank statements for improved fiscal control.
Administrative Officer
WODDI NGO
Abuja, FCT
2020.12 - 2021.04
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Prioritised tasks for timely completion of projects.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
Administrative Assistant
Ministry of Budget and Planning
Enugu, Enugu State
2020.01 - 2020.11
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Contributed to team effort by accomplishing related results as needed.
Real Estate Sales and Marketing Executive
Bamah Nissi Multilinks Ltd
Abuja, FCT
2018.03 - 2018.09
- Drove market share growth by developing innovative sales strategies.
- Cultivated key relationships for improved brand visibility.
- Achieved customer retention through relationship management strategies.
- Developed compelling marketing campaigns to boost product awareness.
- Mastered product knowledge, effective sales presentations and negotiations.
Education
Master of Science - Business Administration
Veritas University Abuja
Abuja, Nigeria 2022.10 - 2024.12
Bachelor of Science - Business Administration
Veritas University Abuja
Abuja, Nigeria 2015.09 - 2019.09
Senior Secondary Education -
Holy Rosary Girls Colege
Gwagwalada, Nigeria 2009.09 - 2015.07
Primary Education -
Grand Ville Academy
Abuja, Nigeria 2004.09 - 2009.09
Skills
- Time management skills
- Excellent customer support
- Humanitarian work and services
- Supervisory roles
- Proven communication, management and administrative skills
- Excellent interpersonal skills
- Computer and literacy
- Marketing skills
- Software development skills
- Technology skills
- Technical skills
- IT skills
- Problem solving
- Attention to details
- Team collaboration
Languages
English
Native
Affiliations
- Reading
- Communicating through the media
- Idea generation
- Singing
- Writing
- Cross-cultural connections
- Travelling
Certification
- Certificate of completion; Independent Travel Manager
- Certificate of completion; Meta Front-End Developer
- Certificate of completion; Strategic Human Resource Management
(SHRM)
- Certificate of completion; Project Management Professional (PMP)
- Certificate of completion; Design Thinking
- Certificate of completion; Cyber Security
- Certificate of completion; Administrative Support
- Certificate of completion; Computer And Online Essentials
- Certificate of completion; General Project Planning
References
References available upon request.
Timeline
International Travel Consultant
ASAP Tickets
2023.06 - 2024.11
Senior software engineer
House 12 Integrated Services Ltd
2023.03 - 2023.05
Master of Science - Business Administration
Veritas University Abuja
2022.10 - 2024.12
Marketing Associate
Wema Bank Plc
2022.04 - 2023.02
Trainee Accountant
Festive Occassions Limited
2021.06 - 2022.07
Administrative Officer
WODDI NGO
2020.12 - 2021.04
Administrative Assistant
Ministry of Budget and Planning
2020.01 - 2020.11
Real Estate Sales and Marketing Executive
Bamah Nissi Multilinks Ltd
2018.03 - 2018.09
Bachelor of Science - Business Administration
Veritas University Abuja
2015.09 - 2019.09
Senior Secondary Education -
Holy Rosary Girls Colege
2009.09 - 2015.07
Primary Education -
Grand Ville Academy
2004.09 - 2009.09