Reading and learning
Benita Ogar
Customer Service Executive/Sales Executive/Client relation officer/Business analyst
Surulere, Lagos
Summary
Proven Customer Service Executive at TD Africa, adept in Customer Relationship Management and resolving issues efficiently, leading to enhanced customer satisfaction. At AIICO Insurance Plc, I leveraged market trends to drive growth, showcasing my analytical and interpersonal skills. Achieved notable sales targets and built strong customer relationships by going the extra mile.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Customer Service Executive
TD Africa
12.2021 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Executive
Samsung Service Center
04.2015 - 11.2020
- I manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Marketing Executive
AIICO Insurance Plc
01.2012 - 01.2014
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
News Correspondent
Radio Gotel Yola
10.2011 - 03.2012
- Collaborated with editors, producers, and camera crews for seamless news production and live broadcast execution.
- Adapted reporting style effectively across various mediums such as television broadcasts, print articles, podcasts, or digital outlets.
- Developed strong relationships with sources to ensure access to exclusive stories and vital information.
- Produced timely news content under tight deadlines, ensuring accurate and relevant information was delivered to the public.
- Consistently exceeded performance expectations, resulting in increased responsibilities and opportunities for professional growth.
Education
Bachelor of Arts - English And Literary Studies
Delta State University, Abraka
Delta State 04.2001 -
Skills
Customer Relationship Management
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
Interests
I love learning new skills in other to improve in my chosen filed
The key word for me is self development, what ever i find myself doing i love doing it with more dedication, learning on a particular topic i find interesting in other to develop myself more in anything i find myself doing.
Timeline
Customer Service Executive
TD Africa
12.2021 - 09.2024
Customer Service Executive
Samsung Service Center
04.2015 - 11.2020
Marketing Executive
AIICO Insurance Plc
01.2012 - 01.2014
News Correspondent
Radio Gotel Yola
10.2011 - 03.2012
Bachelor of Arts - English And Literary Studies
Delta State University, Abraka
04.2001 -
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