Benedict Chidiebere Ude
Banker/Administrative Officer
New Haven
Summary
Enthusiastic and diligent business & Marketing Management professional with proven leadership, human relationship and organizational skills, seeking to advance and apply administrative support skills in relevant organizations. Customer-oriented, strategic-thinking and meticulous sales professional with over 16 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Administrative Assistant position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Polaris Bank Limited
4 2021 - 3 2023
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency
- Coached team to build client relationships and exceed sales targets
- Drew on understanding of key markets to push development of business strategies
- Generated leads to bring in new client revenue and improve bottom-line profitability
- Closed complex, lucrative deals with new customers
- Influenced key decision-making and established trust with stakeholders
- Contacted and converted potential customers via telephone, email and in-person enquiries
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results
- Aligned team activities towards ambitious growth plans to achieve impressive, lasting results
- Opened new accounts to augment existing customer base to meet growth targets.
Head, Credit and Marketing/Team Lead- SBG
Skye Bank Plc Regional
01.2010 - 03.2021
- Coordination of marketing activities for achievement of minimum of 30 quality business calls per day
- To ensure that detailed marketing reports are rendered daily and summarized weekly for ease of performance appraisal
- Preparation of monthly ALCO and MPR reports for management consumption
- Supervision of Marketing Staff and alignment of daily business calls
- To assist Branch Manager in absence
- Mentored and coached junior staff to produce high-performing, quality team members
- Promoted company values and vision, ensuring full team adherence and investment
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets
- Upheld health and safety standards, maintaining complete compliance with department procedures
- Developed and implemented strategic processes for improved productivity and profitability
- Fostered positive employee relationships through communication, training and coaching
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards
- Mentored and equipped employees with product knowledge to improve service delivery and sales
- Promoted professionalism and effective communication among staff to develop productive relationships.
- Initiated, wrote and analysed Credit/Loan requests from Clients.
- Monitored approved and disbursed Clients Credits to ensure performance and profitability.
- Achieved and surpassed the Unit's Risk assets target by 160%.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
Head Retail
Oceanic Bank Int'l Plc
01.2008 - 12.2009
- Planning and segmentation of the marketing environment and devising of effective strategies for market exploration and exploitation
- Coordination of the unit's marketing activities for the achievement of the proper deposit mix to ensure that the branch makes optimum profit
- To ensure that detailed marketing reports are rendered daily and summarized weekly for ease of performance appraisal
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge
- Held regular staff meetings to brief team on new products and promotions.
Marketing Officer
Access Bank Plc
01.2004 - 01.2008
- Prospected, Created and managed Accounts, meeting monthly account opening target of 150 customers
- Downloading and keying in Balance Sheet figures for Commercial banking group daily
- Preparation of Investment Memos & Monitoring of Investments
- Preparation of Facility documents for Credit Risk Management Presentation
- Customer relationship management
- Participated in department meetings to discuss new ideas for upcoming projects
- Screened and approved marketing campaigns and plans before implementation.
Administrative Officer
Access Bank Plc
01.2004 - 01.2005
- Day-to-Day supervision of administrative activities
- Requisition, Management and control of stocks including Stationery and non-Stationery items
- Ensure prompt and routine maintenance services of office equipment, Cars, other assets and Premise
- Supervision of drivers, Cleaning and Security Personnel in branch
- Supervision of receipts and delivery of Mails, as well as newspaper and Periodicals supply
- Receipts and documentation of all Assets acquired by branch
- Handling of printing and equipment supply requests from vendors
- Initiation and negotiation of contracts for minor repairs and supplies of Office Equipment in branch
- Preparation and follow up of Memos for supply of special Equipment/items needed by branch
- Facilitation of travel and accommodation arrangements for Staff members when such is scheduled
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis
- Took minutes and thorough notes in meetings for distribution
- Cultivated and deepened relationships with customers by providing exceptional service
- Monitored office inventory supplies, re-ordering for service provisions
- Established workflow processes and implemented modifications to improve administrative operations
- Handled diary management for smooth-running administration processes
- Ordered stationery supplies to meet usage demands, including ink cartridges, toner and paper
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks
- Organised meetings and events guaranteeing professional results
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation
- Organised filing system for important and confidential office documents
- Proofread and edited documents typed by colleagues to improve readability
- Made travel arrangements and booked accommodation for senior staff
- Carried out onboarding to help new hires adjust to new work environment
- Prepared regular reports on expenses and office budgets
- Hired maintenance vendors to repair damaged office equipment.
Education
Master of Business Administration - Marketing
University of Nigeria
Post Graduate Diploma - Marketing - Credit
University of Nigeria
Higher National Diploma - Business Administration and Management - Upper Credit
Institute of Management And Technology
Skills
Training and mentoring of Youths and Co staff
Affiliations
- Associate Member, Nigerian Institute of Management (AMNIM) 2006
- Fellow Institute of Corporate Administration(FICA) 2007- PMP (Project Management Professional)
- Member, Chartered Institute of Bankers of Nigeria (CIBN)
Timeline
Head, Credit and Marketing/Team Lead- SBG
Skye Bank Plc Regional
01.2010 - 03.2021
Head Retail
Oceanic Bank Int'l Plc
01.2008 - 12.2009
Marketing Officer
Access Bank Plc
01.2004 - 01.2008
Administrative Officer
Access Bank Plc
01.2004 - 01.2005
Business Development Manager
Polaris Bank Limited
4 2021 - 3 2023
Master of Business Administration - Marketing
University of Nigeria
Post Graduate Diploma - Marketing - Credit
University of Nigeria
Higher National Diploma - Business Administration and Management - Upper Credit
Institute of Management And Technology
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