Benedicta Okeh
Administrative Virtual Assistant
Abuja, FCT
Summary
Bringing strong organizational skills and positive, can-do attitude. Possesses essential knowledge in office management and proficient in scheduling and data entry. Focused on enhancing productivity and streamlining administrative processes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mr. Felix
06.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Architecture
Enugu State University of Science And Technology
Enugu, Enugu State, Nigeria 04.2001 -
Skills
Organization and Time management
Good communication skills
Technical proficiency
Problem-solving and adaptability
Proactive Initiative
Confidentiality and Discretion
Computer skills
Calendar management
Email management
Time management
Timeline
Customer Service Representative
Mr. Felix
06.2024 - 12.2024
Bachelor of Science - Architecture
Enugu State University of Science And Technology
04.2001 -
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