BENEDICTA AHADZI
INTERNATIONAL RELATIONS AND DIPLOMACY
ACCRA,GHANA
Summary
Attentive and affable Administrative Officer bringing over 5 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
SENIOR ADMINISTRATIVE OFFICER
NATIONAL HEALTH INSURANCE AUTHORITY
ACCRA, GHANA
10.2015 - Current
- Collaborated with key stakeholders to identify and deliver quality enhancements.
- Acted as backup for other Administrative Assistants by providing task support and adapting to individual needs.
- Provided continuous quality review and spearheaded procedures and processes for program improvement.
- Wrote and prepared deliberate yet flexible agendas for company meetings.
- Kept files and records in content management systems.
- Drafted all documents in company-directed formats and fonts, maintaining exceptional style consistency.
- Provided administrative support to clients internally and supported needs for materials organization.
- Arranged business travel details for company executives on moment's notice.
- Expertly organized logistics for functions both within and outside of organization.
- Developed and maintained productive relationships with internal and external stakeholders to support increased business.
- Developed and implemented business administration systems, databases and recording systems to support operational delivery.
- Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
NATIONAL SERVICE PERSONNEL
MINISTRY OF FOREIGN AFFAIRS AND REGIONAL INTEGRATION
ACCRA, GHANA
09.2014 - 09.2015
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
BBA - BUSINESS ADMINISTRATION
ZENITH UNIVERSITY COLLEGE
ACCRA 08.2010 - 06.2014
Master of Arts - INTERNATIONAL RELATIONS AND DIPLOMACY
GIMPA
ACCRA 09.2017 - 06.2019
Skills
Administrative support
Filing and data archiving
Meeting minutes
Office administration
Records management
Clerical support
Excel
Office procedures
Scheduling and calendar management
Meeting arrangements
References
FRANCIS OTI FREMPONG
Deputy Director, Membership and Regional Operations Directorate
National Health Insurance Authority, Head Office, Accra
(0244778180)
oti.frempong@nhia.gov.gh
LORD MAWUKO-YEVUGAH, PHD
Senior Lecturer/HOD Public Management and International Relations
GIMPA
(0544831297)
lmawuko@gimpa.edu.gh
Timeline
Master of Arts - INTERNATIONAL RELATIONS AND DIPLOMACY
GIMPA
09.2017 - 06.2019
SENIOR ADMINISTRATIVE OFFICER
NATIONAL HEALTH INSURANCE AUTHORITY
10.2015 - Current
NATIONAL SERVICE PERSONNEL
MINISTRY OF FOREIGN AFFAIRS AND REGIONAL INTEGRATION
09.2014 - 09.2015
BBA - BUSINESS ADMINISTRATION
ZENITH UNIVERSITY COLLEGE
08.2010 - 06.2014