BENADETTE IKEH
Virtual Assistant
Abuja
Summary
Motivated and Service-Oriented individual with a strong background in customer interaction, sales coordination, and administrative support. Demonstrates excellent communication skills, attention to detail, and the ability to handle multiple priorities efficiently. Known for maintaining professionalism, resolving issues quickly, and adaptability. Brings an excellent command of the English language, with proven experience working in both physical and remote environment, ensuring smooth operations and positive clients experience.
Overview
3
3
years of professional experience
Work History
Sales Representative
Paulex-agro Company
06.2022 - 11.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Representative
Silas
03.2023 - 08.2023
- Served as a first point of contact for customers, handling inquires, orders, and product information with professionalism and courtesy.
- Resolved complaints promptly, ensuring customer satisfaction and maintaining Silas's reputation for quality service.
- Monitored inventory levels and updated customers on product availability and delivery timelines.
- Maintained accurate sales and customer record, contributing to efficient store and office operations.
- Supported the marketing team in promoting Silas bottled and sachet water products during community outreach and promotional events.
Volunteer
National Youth Service Corps & National Drug Law Enforcement Agency
06.2024 - 06.2025
- Participated in Training the Trainer programs organized by the NDLEA and subsequently mentoring younger peers and community members on drug demand reduction strategies.
- Documenting and submitting regular reports on CDS activities, including the challenges encountered and the impact achieved, to the NDLEA and NYSC CDS supervisors.
- Encouraging the youth and other community members to engage in positive , productive activities (like sports, vocational training, and skill acquisition) as alternatives to drug use.
Education
First School Leaving Certificate -
Umuezeala Owerri Isiorie Primary School
Imo State 05.2001 -
Senior School Certificate Examination -
Saint Theresa's Girls' Secondary School Olokoro Umuahia
Abia State 05.2001 -
Bachelor of Science in Education - Business Education (Management)
Cross River University Of Technology, Calabar
Cross River State 05.2001 -
Skills
Remote work proficiency
Timeline
Volunteer
National Youth Service Corps & National Drug Law Enforcement Agency
06.2024 - 06.2025
Customer Service Representative
Silas
03.2023 - 08.2023
Sales Representative
Paulex-agro Company
06.2022 - 11.2022
First School Leaving Certificate -
Umuezeala Owerri Isiorie Primary School
05.2001 -
Senior School Certificate Examination -
Saint Theresa's Girls' Secondary School Olokoro Umuahia
05.2001 -
Bachelor of Science in Education - Business Education (Management)
Cross River University Of Technology, Calabar
05.2001 -