CHIEDU OSHAI
Lagos,Nigeria
Summary
Strategic and innovative Manager that translates business strategies into actionable initiatives for improved performance, employee engagement and profitability. A champion in aligning HR to impact on the bottom-line. A writer, publisher and Podcaster.
Overview
11
11
years of professional experience
Work history
Head, Talent Management & Learning Academy
Chicason Group
04.2016 - Current
- Staff Performance Management Instituted a formal performance management process that built performance accountability into all levels using the balance scorecard approach
- Established Competency Models for the various positions in the organisation
- Implemented the competency framework system within the Group and trained Managers to carry out competency assessment, determine employee development needs and provide support
- Participated in the development and modification of the Group Compensation & Benefit policies, for staff
- Provided input to Compensation systems and their support of performance improvement
- Culture Drive - Embeds a performance management culture within the business unit
- Employee Engagement/Customer Satisfaction- Designed an employee engagement strategy that improved morale, retained talent, and business continuity
- Implementation of employee survey to get honest feedback
- Creation of a knowledge sharing system
- Encouragement of learning opportunities
- Staff forum
- Customer Satisfaction & Employee Surveys - Designs, executes and analyse internal Customer Satisfaction survey (ICS) as input in performance management
- Prepares and monitors inter-departmental/ Divisional Service Level Agreement
- HR analytics Track and report metrics, identifying trends and establishing recruiting goals to meet business needs
- Maintains and presents analytics from employee database
- Succession Planning Designed the succession Planning framework for leadership positions and other critical positions which guides management in conducting talent reviews and succession Planning sessions
- Change Management & HR Integration: Supported the migration of the group to
- ERP Microsoft Dynamics
- Culture Change and Organisational Restructuring:
- Strategically advising on all departmental restructuring, workforce planning and business realignments
- Lead in workplace culture, communication and organisation success
- Reviews the recommendations of staff promotions and career development by respective ExCo/Department Head for the General Manager's approval
- Learning Management & Staff Development
- Coordinates knowledge transfer based on harmonised knowledge sharing initiatives
- Conducts training needs analysis to identify gaps and other learning and development needs
- Develops annual training plans and budgets
- Implements 360-degree assessment for senior managers as developmental platform
- Heads the company internal Faculty to facilitates and monitors the delivery of internal and external facilitators
- Develops annual training plans and budgets to adapts training programme to the business needs of the Group and Operating units
- Recruitment Coordinates recruitment for vacant positions while Maintaining updated job descriptions for all positions of the group
- Develops and manages workforce plan/budget, staffing requirements, deployments and exits
- Directs the conduct of reference and background checks for potential employees
- HR Policies & Systems Interprets and applies Human Resource policies in a multi country setting in compliance to country specific labour laws - Ghana, Kenya, Senegal, Sierra Leone and Burundi
- These includes Identification of gaps in existing HR policies compared to business
Head Training & Performance Mgt
CHICASON GROUP
01.2013 - 03.2016
- Training & Performance Mgt, Recruitment Coordinates recruitment for vacant positions while Maintaining updated job descriptions for all positions of the group
- Developed and managed workforce plan/budget, staffing requirements, deployments and exits
- Directed the conducted reference and background checks for potential employees
- Onboarding - Coordinated the onboarding of new employees into the workplace
- Staff Development Heads the company internal Faculty to facilitates and monitors the delivery of internal and external facilitators
- Develops annual training plans and budgets to adapts training programme to the business needs of the Group and Operating units
- Performance Management Coordinates the implementation of the Performance Management System
- HR Policies & Systems Interprets and applies Human Resource policies in a multi country setting in compliance to country specific labour laws - Ghana, Kenya, Senegal, Sierra Leone and Burundi
- These included Identification of gaps in existing HR policies compared to business
- Culture Drive Embeds a performance management culture within the business unit
Consultant & Advisor
AGSIL CONSULT
- Capacity Building and Manpower Development
- Restructuring Programme - FENOG OIL SERVICING, WARRI
- Recruitment across West Africa for projects in compliance to country specific labour law
- Compensation and Benefits Survey
- Development of Health, Safety and Environment policy
- Monitoring and Evaluation of projects across Nigeria, Ghana, Cote d'Ivoire, Mali, Senegal, Benin and Central African Republic
National Operations Manager
Research International (Nigeria)
- Manpower Development and Training
- Managed budget for the organization to influence organization's financial profitability
- Handled the development of project proposals, cost estimates and budgets, timelines and schedules of various project within and outside Nigeria
- Coordinated all personnel: vendors, contractors, etc., necessary to complete project
- Manage team leaders, third party and vendors in ensuring that projects stay on target.
General Manager
Zoeks Nigeria Limited, AKAOSE
- Business Performance Management and Co-ordination of the smooth conduct of appraisal & issuance of contracts
- Coordinated and led a trade visit to Brazil to negotiate for investment opportunities and business partnership with in Nigeria
- Consultant to Surulere Local Government and Lagos Island West Local government (Legislative arm) on service delivery to citizens and best practice adoption.
Business Development Manager
Landover Company Ltd
- Designed the Training Courses for The Sales Team and staff
- Managed the company's customer database and feedback analysis
- Established and managed company target, quota and reward system for the sales team
- Facilitated staff training on relevant skills and ensure post appraisal system feedback
- Co-ordinate the smooth conduct of appraisal & issuance of contracts within the quarter
- Carried out research studies and Marketing services in support of other business units in the company
Administrative Manager
Beca Lotus Communications Ltd
Lagos
- Handled all welfare needs of members of staff
- Handled all administrative concern of the company
- Prepare and reconcile general bank statements and budgets
- In-charge of all communication with stakeholders, including those external to the organization.
Administrative Officer
Olufemi Akindahunsi & Co
- Staff Welfare Management
- Tracking of property rents and prices of materials
- Acquisition and disposal of real properties- lands and building
Education
Master of science (M.Sc.) - Marketing
University of Lagos
1996
B.Sc - Industrial Relations and Personnel Management
University of Lagos
1992
HND - Estate Management
Yaba College of Technology
1990
Skills
- Employee Relations & Diversity
- Facilitation and Assessment
- Talent Acquisition
- Organizational Development
- Employee Performance Improvement
- Analytical & Critical Thinking
- Leadership Development
- HR Policy, Process & Systems Design Change Management
- Workforce Planning & Development
- Organization-Wide Consensus Building
- Effective Communication
- Podcasting
- Collaborative but isdciplined problem-solving approach
Affiliations
Member Chartered Institute of personnel Management (MCIPM)
Subject Matter Expert (SME)
Member Learning and Development Committee
Member Nigeria Institute of Training and Development (MNITAD)
Certified Practitioner of Global Leadership Assessment (GLA360)
Certification as a Qualified Alison e-learning Publisher (QAP) Level 2 (In progress)
4
Languages
English
Fluent
Timeline
Head, Talent Management & Learning Academy
Chicason Group
04.2016 - Current
Head Training & Performance Mgt
CHICASON GROUP
01.2013 - 03.2016
Master of science (M.Sc.) - Marketing
University of Lagos
B.Sc - Industrial Relations and Personnel Management
University of Lagos
HND - Estate Management
Yaba College of Technology
Consultant & Advisor
AGSIL CONSULT
National Operations Manager
Research International (Nigeria)
General Manager
Zoeks Nigeria Limited, AKAOSE
Business Development Manager
Landover Company Ltd
Administrative Manager
Beca Lotus Communications Ltd
Administrative Officer
Olufemi Akindahunsi & Co
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