Adekunle Obafemi Bello
Adekunle
Lagos,Nigeria
Summary
Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
5
5
Certificates
1
1
Language
Work History
IT Support Analyst
Firstbank Of Nigeria
Lagos, Lagos
01.2022 - Current
- Supported users with software, hardware and network issues.
- Configured and distributed devices used daily by employees.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via RDP,Zoho Assist and Team .
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
IT Analyst
EMTS-Etisalat Experience Center Nigeria
Abuja, Federal Capital Territory
01.2014 - 01.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Software and Hardware Repairs
- Increase sales of Devices over 50%
- Manage over 30 Pcs per day
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Enhanced data security with the implementation of robust encryption algorithms and firewalls.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
PC Technician
Nigerian Ministry of Youth and Sport
Abuja, Federal Capital Territory
01.2008 - 02.2013
- Linked computers to network and peripheral equipment, including printers and scanners.
- Installation of operating system and application system .
- Repairs of PCs, Desktops, and Printers.
- Installations of Over 100 systems per day
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
IT Support Professional (CompTIA A+,N+,S+) EXCELLENT RESULT - undefined
High School Diploma -
Jubril Martins
Lagos, Nigeria 03.2002 - 01.2008
Cybersecurity Analyst - Cybersecurity
Coursera
Online 02.2020 - 10.2020
Certified Network Security Specialist(CNSS) Introduction to cybersecurity tools and Cyber Attacks (IBM Certified - Cybersecurity
International Cybersecurity Institute
United Kingdom 01.2020 - 07.2020
Bachelor of Science - Information Technology
National Open University
Abuja Nigeria 01.2014 - 09.2019
OND - CompTIA A+, N+ And S+
NIIT
Abuja Nigeria 01.2008 - 01.2010
Skills
Technical Support And Assistance
Remote Technical Support
Desktop Technical Support
Technical Support
Technical Support Escalations
Previous Technical Support Experience
Technical Support Triage
Update Software
Desktop And Laptop Installations
Network Component Installations
Hardware And Software Installation
Technical Analysis
Computer Hardware
Operating System Testing
Computer Networks
Security Best Practices
Additional Information
- Awards and Recognition EMPACT Award (Passion For Excellence) Etisalat
- Recommendation Letter (etisalat)
Certification
ComPTIA A+
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefitsWork-life balanceCareer advancementPaid sick leavePaid time offTeam Building / Company RetreatsPersonal development programsAccomplishments
- Trained and led technical support teams of more than 15 support specialists.
- Increased number of resolved job tickets by 110% over previous year.
Timeline
Certified Ethical Hacker(CEH) Inview
09-2024
Ceritfied in Cybersecurity(CC)
04-2024
IT Support Analyst
Firstbank Of Nigeria
01.2022 - Current
Certified Network System Security(CNSS)
10-2020
Cybersecurity Analyst(IBM)
09-2020
Cybersecurity Analyst - Cybersecurity
Coursera
02.2020 - 10.2020
Certified Network Security Specialist(CNSS) Introduction to cybersecurity tools and Cyber Attacks (IBM Certified - Cybersecurity
International Cybersecurity Institute
01.2020 - 07.2020
Bachelor of Science - Information Technology
National Open University
01.2014 - 09.2019
IT Analyst
EMTS-Etisalat Experience Center Nigeria
01.2014 - 01.2019
PC Technician
Nigerian Ministry of Youth and Sport
01.2008 - 02.2013
OND - CompTIA A+, N+ And S+
NIIT
01.2008 - 01.2010
High School Diploma -
Jubril Martins
03.2002 - 01.2008