Hi, I’m
BEAUTY TAMARABRAKEMI PATRICK
Banker
Warri,Delta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
years of professional experience
1
Certification
Work History
WETLAND MICROFINANCE BANK
Customer Service Officer
06.2023 - Current
Job overview
- Developed strong relationships with customers by providing excellent customer services.
- Resolved customers complaints, disputes and inquiries in a professional manner.
- Sold the Bank's financial products including Debit Cards, Loans, Cheques, Mobile Application, USSD e.t.c
- Managed customer queries from logging to resolution, including assisting with balance requests, password setup and general queries regarding the customers banking products.
- Deal with customers inquiries including, resolving issues related with debit cards, credit, loans, and savings accounts, ensuring a satisfactory resolution.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Educated customers about available services, products and bank resources.
- Trained new hires on customer service policies and procedures.
WETLAND MICROFINANCE BANK
Bank Teller
01.2021 - 01.2022
Job overview
- Processed daily customers transactions including deposits, withdrawals and accurately maintained records of each transactions, ensured each documentation and paperwork was in place and within compliance.
- Cashes cheques and savings withdrawals confirming that all necessary documents are properly authorized and are authorized limits.
- Assisted customers with various inquiries and concerns related to their accounts and bank products
- Ensured customer satisfaction with patience and a positive attitude.
- Handled cash and cheque transactions accurately and efficiently.
TRANEX COURIER SERVICE
Customers Service Representative
12.2019 - 04.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
EKAKPAMRE CHAMBERS( BARRISTERS & SOLICITORS)
Secretary
03.2018 - 12.2019
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
KESELLA SUPERSTORES
Sales Clerk
11.2014 - 12.2016
Job overview
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Opened and closed store by balancing cash registers and receipts.
Education
FEDERAL POLYTECHNIC OKO, ANAMBRA STATE
OND (BANKING AND FINANCE)
University Overview
Grade: LOWER CREDIT
ICT ACADEMY
MICROSOFT PACKAGE
06.2018
Skills
- EXCELLENT COMMUNICATION SKILL
- INTEGRITY, TRANSPARENCY AND HONESTY
- CRITICAL THINKING SKILL
- TIME MANAGEMENT SKILL
- TEAM WORK
- DETAIL ORIENTED
- CASH HANDLING
- CUSTOMER SERVICE
- RECORDKEEPING STRENGTHS
- CUSTOMER SUPPORT
- DATA ENTRY
- COMPUTER PROFICIENCY
- PRODUCT KNOWLEDGE
Local Govt Origin
BURUTU
State Of Origin
DELTA STATE
Personal Information
- Date of Birth: 05/12/97
- Gender: FEMALE
- Nationality: NIGERIAN
- Marital Status: SINGLE
- Religion: CHRISTIANITY
References
- MR PETERS IFEANYICHUKWU, Banker, 07066763876
- MR PATRICK OLUMAN, Business Man, 08074166030
Hobbies and Interests
- Singing
- Reading of Motivational Books
Certification
- Customers Experience in MFBs- Training -13th August 2022
Timeline
Customer Service Officer
WETLAND MICROFINANCE BANK
06.2023 - Current
Bank Teller
WETLAND MICROFINANCE BANK
01.2021 - 01.2022
Customers Service Representative
TRANEX COURIER SERVICE
12.2019 - 04.2021
Secretary
EKAKPAMRE CHAMBERS( BARRISTERS & SOLICITORS)
03.2018 - 12.2019
Sales Clerk
KESELLA SUPERSTORES
11.2014 - 12.2016
FEDERAL POLYTECHNIC OKO, ANAMBRA STATE
OND (BANKING AND FINANCE)
ICT ACADEMY
MICROSOFT PACKAGE
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