Beatrice Enikhenie Napoleon
LAGOS
Summary
Results-driven Customer Service and Support Officer with 2+ years of experience providing top- notch support to customers via phone, email, and chat. Proven track record of resolving customers complaints and improving customer satisfactions
Overview
2
2
years of professional experience
Work History
CLIENT SERVICE AND OPERATIONS
The Brand Activations Company
08.2023 - 06.2025
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Problem - solving: Resolving issues efficiently and effectively.
- Proficient in Microsoft Office Suite and basic computer operaations
- Proficient in CRM , Agile Frame Work and Scrum
Education
Bachelor of Science - Public Administration
University of Benin
Benin City, Edo State 09-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Communication
- proficient in Microsoft Office Suite
- Proficient in CRM, Agile Frame Work and Scrum
- Basic computer operations
- passion for continuous learning
Hobbies
- Public Speaking
- Writting
- Strategy games
- Volunteering
- Meditation or mindfulness
Timeline
CLIENT SERVICE AND OPERATIONS
The Brand Activations Company
08.2023 - 06.2025
Bachelor of Science - Public Administration
University of Benin
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