FlexCube 120 CORE BANKING APPLICATION
Bassey Uduak
Banking, Customer Service Management, Enterprise Application Support, Relationship Management And Business Development
Shomolu,Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven industry expertise. Excellent communications skills and outgoing personality leading to exceptional results
Overview
11
11
Certifications
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Customer Experience Expert, CPC
Polaris Bank Limited, Skye Bank
Ikeja Lagos
2019.01 - Current
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items that aligned with customer needs ,
- Authorisations of Account Opening(Data Capturing and maintenance), Account Migration, Account Creation On Alerts, Profiling on Internet Banking, Account Closure, Allow/Disallow Debits, Card Request, Cheque Request, Bvn Validation, image and signature upload on FLEXCUBE 12.0, DUD Cheque report, etc.
Relationship Management Officer-Commercial Banking
Polaris Bank Limited
Amuwo Odofin Branch, Coker Orile , Lagos
2011.11 - 2018.12
· Review of Customer’s list and Review of customer’s loan account
· Meeting with customer to work out over due accounts with payment options
· Regularly updating the customer’s account and liaising with the business relationship units
· Winning new businesses, strengthening existing business relationships with a view to increasing financial growth of the bank
· Marketing the banks products and services aggressively
· Ensuring a favourable market response
· Building up revenues
· Loans and repayments follow up
· Bringing in investments deals from private, individual, corporate and public sector
· Achieving set deposit targets
Customer Service Officer
Polaris Bank Limited
Wharf Road Branch, Lagos
2011.01 - 2011.10
· Resolved concerns with products or services to help with retention and drive sales.
· keep proper account records, proffer solutions to customer issues and adhere completely to compliance and control guidelines and training of new staffs
· Register new customers, maintain good client relationship and issue and maintain cheque books, ATM card Request, Internet banking profiling,
· Cross selling and marketing of the banks products and services, opening new accounts and support branch sales and business team, POS deployment to customers,deployment of various electronic payment platforms for customers real coke material market orile lagos
Customer Care Officer
Polaris Bank Limited
Wharf Road, Lagos
2010.01 - 2010.12
- Handling of Cash transactions.
- Cash collection and Payment.
- ATM Loading
- Revenue collection
Customer Service Officer
Polaris Bank Limited
Creek Road, Lagos
2009.07 - 2009.12
- Register new customers, maintain good client relationship and issue and maintain cheque books, ATM card Request, Internet banking profiling, keep proper account records.
- Maintaining a proper filing system,maintain good client relationship, Sales of bank products and services.
Administrative Officer, Network Operating Center
GlobalFluency Technology Company Limited
Victoria Island , Lagos
2008.05 - 2009.04
Education
NYSC - NYSC
2017.01 - 2017.01
Bachelor of Science - Computer Science
2008.10 - 2015.01
OND - Computer Science
Skills
Innovative
Assertive and Analytical Skills
Problem Solving skills
Team work
Self Confidence and self-esteem
Interpersonal Skills
Organisational skills
Business Etiquette
Negotiation skill
Stress management
Interpersonal skill
Teamwork
Networking
Determination
Communication Skills
Affiliations
Chartered Institute of Loan and Risk Managment
Additional Information
i am highly trained in banking, with a deep knowledge and understanding of banking operations,from branch levels to the head office operations. From IT, Cash Management, Transaction services, Customer service management and Relationship management. I am a sales expert,i am very skilful in IT and I have the needed skills to perform credibly in all operational functions. I am a good leader, trainer,a mentor and a manager that you would love to have in your organisation.
Software
SHAREPOINT
KIMONO
PUSH
VULTE
Microsoft Offices
Certification
Loyal for Life-Service Recovery Training; Skye Business School, Lagos
Interests
Music(drumming)
Football
Travelling
Research
Timeline
Customer Experience Expert, CPC - Polaris Bank Limited, Skye Bank
2019.01 - Current
Chartered Institute Of Loan And Risk Management-FCLRM
2018-05
Certificate Of Completion -Business Process Management- GlobalFluency Technologies Ltd
2017-09
NYSC - NYSC, NYSC
2017.01 - 2017.01
Certificate Of Completion -Customer Service and Administrative Support Training- Global Fluency Technologies Ltd
2016-09
Loyal for Life-Service Recovery Training; Skye Business School, Lagos
2012-06
End User Training on Oracle Flexcube Universal Banking-FCUBS 12.0; Skye Bank IT Project Center, Lagos
2012-03
Relationship Management Officer-Commercial Banking - Polaris Bank Limited
2011.11 - 2018.12
Customer Service Officer - Polaris Bank Limited
2011.01 - 2011.10
Customer Care Officer - Polaris Bank Limited
2010.01 - 2010.12
Customer Service Officer - Polaris Bank Limited
2009.07 - 2009.12
Lagos State University - Bachelor of Science, Computer Science
2008.10 - 2015.01
Administrative Officer, Network Operating Center - GlobalFluency Technology Company Limited
2008.05 - 2009.04
Lagos State Polytechnic - OND, Computer Science