Bashiru Aliyu
Shagari
Summary
Experienced banking professional with skills in customer relationship management, financial analysis, loan processing, and communication. Fluent in 3 languages. Seeking a challenging role to drive business growth and customer satisfaction
Overview
3
3
Languages
8
8
years of professional experience
Work History
Team Lead Direct Sales 3
Access Bank Plc
SOKOTO, NIGERIA
01.2022 - Current
- Supported team members with clear direction so tasks stayed on schedule and met quality expectations.
- Assigned daily work to help balance team workload and improve productivity.
- Handled escalated customer complaints and queries quickly and professionally.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
Team Lead (Retail Banking)
Access Bank Plc
Shagari Branch
01.2022 - 01.2025
- Product sales; Loans Management Deposit Mobilization, Customer relationship Management, Fixed Deposits (FD), Sales of Bank Public Offers; Onboarding of Customers on Bank's E-Channels platforms (USSD, Mobile Application, Internet Banking), ATM Cards Sales.
Team Lead DSA 2
Access Bank Plc
01.2021 - 01.2022
- Grade: GC5
Team Lead (Retail Banking)
Access Bank Plc
Shagari Branch
01.2021 - 01.2022
- Product sales; Deposit Mobilization; Customer relationship Management, Onboarding of Customers on Bank's E-Channels platforms (USSD, Mobile Application, Internet Banking), ATM Cards Sales.
Team Lead, DSA 1
Access Bank Plc
01.2019 - 01.2021
- Grade: GC4
Team Lead (Retail Banking)
Access Bank Plc
Gada Branch
01.2019 - 01.2021
- Executed product sales strategies to increase revenue.; Implemented deposit mobilization techniques to attract new clients.; Sales of Bank Public Offers, Managed customer relationships to improve service satisfaction., Executed advanced sales techniques to drive higher conversion rates., Coordinated channels activations to optimize product visibility., Facilitated onboarding of customers onto bank's e-channels platforms. on Bank's E-Channels platforms (USSD, Mobile Application, Internet Banking), Oversaw ATM card sales to enhance customer access to banking services..
Education
BSc - Applied Chemistry
Usmanu Danfodiyo University
Sokoto StateNational Diploma - Civil Engineering
Sokoto State Polytechnic
SSCE Certificate -
Government Day Secondary School Arkilla
SokotoSkills
- Developing Strategies: Good
- Communication and inter-personal Relationship: Good
- Teamwork: Excellent
- Generating Ideas: Good
- Strategic business Planning: Good
- Customer Services: Excellent
- Management Skill: Excellent
- Strong Credit and marketing skills: Good
- Reasoning and analytical skills: Excellent
Languages:
Hausa: Excellent, English: Excellent, Arabic: Good
Interest and activities:
Networking with professionals
Customer Service
Financial awareness
Team Work
Leadership
Accuracy and professional development
Accomplishments
- Position: Team Lead DSA 1
- Organization: Access Bank Plc
- Key Accomplishment: A Rating Appraisals for the Year 2020, and 2021
- Position: Team Lead DSA 2
- Key Accomplishment: A Rating Appraisal for the Year 2022.
- 2nd Half Year Bank-wide Top 20th performer in terms of Account Openings, Card issuance.
- Position: Team Lead DSA 3
- Key Accomplishment: A
- Rating Appraisals for The Year 2023.
- A Rating appraisal for the year 2024
- Northwest 2nd Best in Sales. 2023
- Single handedly championed Agency Banking Campaign for Shagari Branch.
- 2nd Best in Channels Activation 2023
- FY top 3 best in account opening 2025
- Top 20th best in xclusive plus subscription 2025
Professional/ Management Training:
- 2021 AML & Compliance Essentials Access Bank Virtual
- 2022 Deposit Mobilization Training Access Bank Virtual
- 2023 Agency Banking Awareness Training Access Bank Virtual
- 2024 Information Security Awareness Access Bank Virtual
- 2023 Fundamentals of Risk Assessment Access Bank Virtual
- 2024 Anti-Fraud Awareness Training Access Bank Virtual
- 2024 KYC, AML, CFT, CPF Training Access Bank Virtual
- 2025 Fraud Prevention and Internal Control Access Bank Virtual
- 2026 Sales Effectiveness Training
LANGUAGES
English
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
HAUSA
Native
Native
Timeline
Team Lead Direct Sales 3
Access Bank Plc
01.2022 - Current
Team Lead (Retail Banking)
Access Bank Plc
01.2022 - 01.2025
Team Lead DSA 2
Access Bank Plc
01.2021 - 01.2022
Team Lead (Retail Banking)
Access Bank Plc
01.2021 - 01.2022
Team Lead, DSA 1
Access Bank Plc
01.2019 - 01.2021
Team Lead (Retail Banking)
Access Bank Plc
01.2019 - 01.2021
BSc - Applied Chemistry
Usmanu Danfodiyo University
National Diploma - Civil Engineering
Sokoto State Polytechnic
SSCE Certificate -
Government Day Secondary School Arkilla