Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Bashir Safiyuanu

Bashir Safiyuanu

Kano

Summary

Proven skills in customer service, supervisory management and sales with excellent communications skills across a broad range of clients and organizations. I have a track record of problem-solving, teamwork and managing complex environments. Experience logistics coordinator qualified in data processing and data management. Great at minimising cost and enhancing system efficiency through streamlined operations. An accomplished human resources Executive with a track record of overseeing training/development and payroll management for companies and individuals. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Outgoing Job Title with Number years of Area of expertise experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Organized Job Title with extensive knowledge of Type property sales and mortgage coordination. Successful at closing deals with accuracy and speed. Trained in Software use with expertise in local markets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Committed public servant displays sound judgment under pressure in life-threatening and emergency scenarios and situations. Watchful and diplomatic professional preserves public safety, fights crime and prevents loss of life. Recognized for heroic acts and police duty excellence. Observant Job Title committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution, crime scene investigation and firearms operations. Dutiful and diligent individual with solid history of achievement in policing and leadership. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software.

Overview

9
9
years of professional experience

Work History

Agent acquisition officer

Sofri micro finance bank
01.2023
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
  • Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Relationship manager

OPTIVA CAPITAL PARTNERS
06.2023 - Current
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.

Merchant Acquisition Agent

Agent'me
03.2020 - 01.2024
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Streamlined inventory management tasks for increased efficiency and accuracy.
  • Developed and maintained positive relationships with vendors, resulting in better pricing and terms.
  • Implemented effective merchandising strategies to maximize sales and profitability.

Data collection Officer

DSN Nigeria
01.2023 - 04.2023
  • Enhanced data accuracy by diligently reviewing and validating collected information.
  • Streamlined data collection processes for increased efficiency and improved data quality.
  • Conducted thorough research to identify relevant sources of data for various projects.
  • Collaborated with team members to design and implement data collection strategies, resulting in comprehensive datasets.

Logistics Supervisor

OPEN WHERE HOUSE
01.2021 - 01.2022
  • As a Supervisor I’m responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees
  • Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations
  • Oversees the shipping and delivery of materials and warehouse personnel
  • Resolve issues related to customer's warehouse and related carriers
  • Act as the main point of customer contact
  • Manage liaison with suppliers and origin station
  • Provide shipment information to customers
  • Communicate any delays due to weather or other emergency.

Sales Associate, Agency Banking

Standbic Ibtc Bank
01.2021 - 07.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales associate

OXFORD INTERNATIONAL GROUP
01.2020 - 01.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

State sales coordinator

INNOVECTIVES LLC
01.2017 - 01.2019
  • Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency
  • Monitor market trends, create advertising campaigns, develop pricing strategies and targeting strategies based on demographic data and work with the company to develop more awareness of what they offer
  • Prepare product and customer reports by gathering data collected during customer interactions
  • Oversees a sales team and ensures quotas are being met for the company
  • Advanced analytical and problem-solving skills.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
  • Implemented effective cross-selling strategies, increasing overall sales volume and client retention rates.
  • Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
  • Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
  • Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Evaluated industry trends and competitor strategies to identify new opportunities for growth and expansion within the market.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Compiled client profiles and entered information into operating system.
  • Maintained long-term relationships with high net-worth clients.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Community liaison officer

VAIDS
01.2016 - 01.2017
  • Analyze financial information and summarize financial status.

Monitoring and evaluation officer

Kano state senior secondary school management
02.2015 - 04.2016
  • Enhanced data quality by implementing rigorous monitoring and evaluation processes.
  • Streamlined reporting procedures for improved efficiency and information dissemination.
  • Developed comprehensive monitoring tools to track project progress and outcomes.
  • Conducted regular site visits, ensuring accurate data collection and timely reporting.
  • Managed relationships with stakeholders to foster collaboration and information sharing.
  • Provided relevant training to staff members on effective data management techniques.
  • Supported the design of program interventions, informed by data-driven insights.

Education

Diploma Information Technology Application -

HiiT, PLC Training Institute
01.2017

B.sc - Economics

University of Maiduguri
Maiduguri
01.2015

Skills

  • Problem solving
  • Organizational skills
  • Attention to details
  • Negotiation skills
  • Project management skills
  • Critical Thinking
  • Team work
  • Good communication
  • Adaptability
  • Good presentation
  • Customer skills
  • Team work and leadership skills
  • Self-Directed
  • Written Communication
  • Decision-Making
  • Active Listening
  • First Aid/CPR
  • Social Perceptiveness
  • Calm Under Pressure
  • Interpersonal Communication
  • Equipment operation
  • Time Management
  • Analytical and Critical Thinking
  • Quality Assurance
  • Data Entry
  • Project Planning
  • Organization and Time Management
  • MS Office
  • Organizational Skills
  • Troubleshooting
  • Remote Office Availability
  • Task Prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Relationship manager

OPTIVA CAPITAL PARTNERS
06.2023 - Current

Agent acquisition officer

Sofri micro finance bank
01.2023

Data collection Officer

DSN Nigeria
01.2023 - 04.2023

Sales Associate, Agency Banking

Standbic Ibtc Bank
01.2021 - 07.2021

Logistics Supervisor

OPEN WHERE HOUSE
01.2021 - 01.2022

Merchant Acquisition Agent

Agent'me
03.2020 - 01.2024

Sales associate

OXFORD INTERNATIONAL GROUP
01.2020 - 01.2022

State sales coordinator

INNOVECTIVES LLC
01.2017 - 01.2019

Community liaison officer

VAIDS
01.2016 - 01.2017

Monitoring and evaluation officer

Kano state senior secondary school management
02.2015 - 04.2016

Diploma Information Technology Application -

HiiT, PLC Training Institute

B.sc - Economics

University of Maiduguri
Bashir Safiyuanu