Cecilia Akogwu
Abuja,Niger State
Summary
Customer-focused Customer Support Representative with experience across food service, retail sales, and customer-facing roles. Proven ability to manage customer inquiries, process orders, support sales activities, resolve complaints, and deliver excellent service in fast-paced environments. Skilled in communication, problem-solving, and customer retention, with a strong passion for service excellence.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Sales representative
Fordmart Supermarket
Karu site, Abuja, Nigeria
03.2023 - 11.2024
- Assisted customers with product selection, pricing, and purchase decisions
- Promoted products and supported daily sales targets
- Handled customer complaints professionally and ensured satisfactory resolution
- Operated POS systems and processed transactions accurately
- Maintained product displays and supported inventory organization
- Built positive customer relationships to encourage repeat patronage
Customer sales representative
Oxygen Mall, Lord Lugard Street
Asokoro, Abuja, Nigeria
02.2022 - 06.2023
- Assisted customers with product inquiries, pricing, and purchase decisions
- Provided friendly and professional in-store customer support
- Handled sales transactions accurately and efficiently
- Addressed customer concerns and resolved issues to ensure satisfaction
- Maintained product displays and supported daily store operations
- Contributed to positive customer experiences and repeat patronage
Waitress
Crossover Restuarant
Wuse 2, Nigeria
01.2017 - 10.2019
- Provided courteous and professional service to dine-in customers in a busy restaurant environment
- Took accurate food and beverage orders and ensured timely delivery
- Handled customer complaints politely and ensured quick resolution
- Maintained cleanliness of service areas and adhered to food safety standards
- Worked closely with kitchen and service teams to ensure customer satisfaction
- Built positive customer relationships that encouraged repeat visits
Education
HND - Mass Communication
Federal Polytechnic
Nasarawa, Nasarawa State 02.2023 - 11.2025
ND - Mass Communication
Federal Polytechnic
Nasarawa, Nasarawa State 03.2020 - 06.2022
SSCE - WAEC
Fountain of Knowledge International Academy
Uke, Nasarawa State 02.2012 - 05.2017
Skills
- Customer Support & Care
- Sales & Customer Engagement
- Food Order Processing & Follow-up
- Complaint Resolution & De-escalation
- In-Person, Phone & WhatsApp Support
- POS & Order Accuracy
- Team Collaboration
- Time & Stress Management
- Customer Retention
References
References available upon request.
Timeline
Sales representative
Fordmart Supermarket
03.2023 - 11.2024
HND - Mass Communication
Federal Polytechnic
02.2023 - 11.2025
Customer sales representative
Oxygen Mall, Lord Lugard Street
02.2022 - 06.2023
ND - Mass Communication
Federal Polytechnic
03.2020 - 06.2022
Waitress
Crossover Restuarant
01.2017 - 10.2019
SSCE - WAEC
Fountain of Knowledge International Academy
02.2012 - 05.2017