Barakat Giwa
Lagos
Summary
Proactive and results driven professional with expertise in customer engagement and brand promotion, honed at Alx Training. Excelled in managing high volume calls and setting strategic appointments, leveraging clear communication and telephone etiquette. Skilled in utilizing CRM and project management tools, significantly enhancing team efficiency and client satisfaction.
Professional and industrious VIRTUAL ASSISTANCE bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Work History
Appointment Setter
Freelancer
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Set appointments with salespeople and potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled and confirmed appointments and meetings for senior management team.
Virtual Assistant
Alx Training
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Coordinated Skype calls across multiple time zones.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Organized and managed team tasks using Trello and Asana.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Education
Bachelor of Arts - Philosophy
10-2020
Skills
- Clear communication
- Promoting brands
- Relationship building
- Telephone etiquette
- Brand promotion
- Explaining products and services
- Setting appointments
Timeline
Appointment Setter - Freelancer
Virtual Assistant - Alx Training
Olabisi Onabanjo University - Bachelor of Arts, Philosophy
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