Music


Accomplished Technical Support Engineer with a proven track record at Saramo Global Resources, adept in technical troubleshooting and team leadership. Excelled in enhancing customer satisfaction through expert resolution of complex technical issues and implementing preventive measures, leveraging skills in electrical safety standards and problem-solving. Demonstrated exceptional ability to mentor and lead, ensuring high-quality service delivery.
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
Electrical experience
Power systems
Electrical safety standards
Team Leadership
Energy management
Project Management
Microsoft PowerPoint
HDI Support Center Analyst (HDI-SCA)
Music
Reading
Traveling
Driving
Apple Certified Support Professional (ACSP) - Apple
ITIL Foundation Certification
HDI Support Center Analyst (HDI-SCA)