Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Interests
Timeline
Generic
Bamidele Seun Adesanya

Bamidele Seun Adesanya

Electrical Electronics Engineer
Ipaja, Lagos

Summary

Accomplished Technical Support Engineer with a proven track record at Saramo Global Resources, adept in technical troubleshooting and team leadership. Excelled in enhancing customer satisfaction through expert resolution of complex technical issues and implementing preventive measures, leveraging skills in electrical safety standards and problem-solving. Demonstrated exceptional ability to mentor and lead, ensuring high-quality service delivery.

Overview

1
1
year of professional experience
3
3
Certifications

Work History

Technical Support Engineer

Saramo Global Resources
05.2023 - Current
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Performed root cause analysis of reported issues to enact corrections.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

EKITI STATE UNIVERSITY
Ado-Ekiti, Ekiti State, Nigeria
05.2001 -

Skills

Technical Support

Certification

HDI Support Center Analyst (HDI-SCA)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Music

Reading

Traveling

Driving

Timeline

Technical Support Engineer

Saramo Global Resources
05.2023 - Current

Apple Certified Support Professional (ACSP) - Apple

04-2023

ITIL Foundation Certification

03-2023

HDI Support Center Analyst (HDI-SCA)

02-2023

Bachelor of Engineering - Electrical And Electronics Engineering

EKITI STATE UNIVERSITY
05.2001 -

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Bamidele Seun AdesanyaElectrical Electronics Engineer