Software: Microsoft Office Suite, Veritas backup, RMan Backup, Symantec Antivirus, Windows Server OS, Mac, Linux, Oracle hospitality software (Opera PMS, Micros RES & Simphony POS and Materials Control)
Bamidele Olarogba
IT Service Delivery Professional
Lagos
Summary
Over fifteen years’ experience in planning, developing, and implementing information technology infrastructure solutions to facilitate client growth. Assembled, led, and managed diverse teams with varied technical and business backgrounds, Expertise in system analysis and requirements gathering. Possess strong hands-on background in proprietary application development and canned application modifications focusing on Oracle related technologies. Experience in creating interfaces between heterogeneous applications in various industries. Experience in implementing budgetary controls, executing internal policies and procedures and client relations.
Overview
17
17
years of professional experience
9
9
Certificates
1
1
Language
Work History
Operations Manager
Current Link Hospitality Systems
Lagos
04.2018 - Current
- Devised processes to boost long-term business success and increase profit levels by15%.
- Accomplished multiple tasks within established timeframes.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed systems and procedures to improve operational quality and team efficiency.
Project Manager
Current Link Hospitality Systems
Lagos
10.2015 - 03.2018
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Managed over 50 projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented strategic project plans to meet business objectives.
- Analysed project performance data to identify areas of improvement.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Technical Lead
Current Link Hospitality System
Lagos
06.2011 - 10.2015
- Investigated system issues and implemented resolutions to reduce downtime.
- Evaluated and adopted new technologies to address changing industry needs.
- Identified value opportunities to exploit product for maximum business effectiveness.
- Organized system operating procedures to strengthen controls.
- Drove technical initiatives for large enterprise systems to align with long-term business strategies.
- Designed support structure needed to confirm scalable application rollouts.
- Educated stakeholders on data protection tactics to reduce breaches.
- Led several DevOps teams engaged in software development for enterprise applications.
- Supervised architecture, design and implementation of company-wide platforms and applications for over 50 client sites.
- Provided educational expertise and mentoring to junior team members.
- Assessed project milestones and team performance to keep staff on-task.
Product Support Specialist
Current Link Hospitality System
Lagos
03.2010 - 05.2011
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Analysed and applied technical information from interviews with engineers, operators and suppliers.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Developed and implemented preventive maintenance procedures.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person for over 100 clients.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered assistance in implementing and developing training programs.
System Administrator
Civileties International
Lagos
01.2007 - 02.2008
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analysed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Managed onboarding and offboarding of employees.
- Introduced management tools to create and manage virtual server computing environment.
- Monitored temperature and power draw to immediately detect faults and failures.
- Drove continuous improvement of IT governance processes.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Mentored over 10 employees and offered constructive feedback for performance improvement.
- Created nightly jobs for database backups.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Detailed upcoming software upgrades and system sprints to team members.
- Implemented internet and intranet applications on multiple platforms.
- Integrated and updated software products to boost system compatibility.
Education
Master of Science - Project Management
Rome Business School
Italy, Rome 03.2023 - Current
Bachelor of Science - Mathematics
Lagos State University
Lagos 03.2001 - 2006.06
Skills
Budgeting and forecasting
Certification
Oracle Cloud Infrastructure (OCI)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Oracle Cloud Infrastructure (OCI)
06-2023
Master of Science - Project Management
Rome Business School
03.2023 - Current
Data Analytics - Mining and Analysis of Big Data
08-2022
Diploma in Supply Chain Management
08-2022
Diploma in Operations Management (Ops)
07-2022
Executive Diploma in Strategic Project Management [Uniathena]
06-2022
Change Management - Organizational Capacity for Change
04-2022
Diploma in Modern Human Resource Management
01-2022
Diploma in Business Administration
10-2021
Operations Manager
Current Link Hospitality Systems
04.2018 - Current
Project Manager
Current Link Hospitality Systems
10.2015 - 03.2018
Technical Lead
Current Link Hospitality System
06.2011 - 10.2015
Product Support Specialist
Current Link Hospitality System
03.2010 - 05.2011
ITILv3
01-2010
System Administrator
Civileties International
01.2007 - 02.2008
Bachelor of Science - Mathematics
Lagos State University
03.2001 - 2006.06
Software
Hardware: Dell/HP hardware, miscellaneous PC hardware, IDE, SATA & SSD hard drives, SCSI devices, Direct Attached Storage
Database Platform: Oracle, MSSQL and MySQL
Network: Ethernet 8023, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL/Cable, hubs, routers (Cisco IOS), cabling, SMTP, POP3, NAT, VPN, VLAN, RIP, Ethernet 80211, LAN/WAN
Accomplishments
- Reduced operational expenses by 25% by streamlining branch operations.
- Collaborated with team of 10 in the development of ATAS for the Oracle hospitality ecosystem in Nigeria.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased company savings by 30% through corporate consensus-building and cross-functional geographical team coordination and development.
- Reduced lost workdays and recordable incidents by implementing a health and safety awareness program.
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