Travelling
BALOGUN OMOBOLANLE RACHEAL
Manager Of Operations
Graceland Estate, Ajah-Ajiwe,Lagos
Summary
Diligent Client Services Manager known for being a capable and patient leader. Exceptional management and customer service skills. Highly experienced in maintaining key financial schedule and strategy development. Efficiently collaborate with departments to support their daily operational needs for a better output. Recognized for developing positive relationships with clients and co-workers. A highly approachable and dependable individual who is recognized for meeting deadlines and goals. Pursuing a new role where hard work and dedication will be highly valued.
Overview
2
2
Languages
19
19
years of post-secondary education
7
7
years of professional experience
Work History
Manager and Manager of Operations
Boleboxx Ventures
Lekki, Lagos
06.2019 - Current
- Supervising, controlling, directing and managing all resources provided and used for the running of the company.
- Attending to customers physically, via phone calls and on Social media platforms.
- Getting feedback from customers and satisfying the unsatisfied customers.
- Sending and replying mails.
- Preparation of daily, weekly and monthly financial and stock report.
- Orientating new staffs.
- Ensuring smooth daily business transactions.
- Manage Company Logistics.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Administrative Officer
Adlek Properties Ltd
Ibadan, Oyo
04.2018 - 04.2019
- Ensuring the smooth running of the day to day business.
- Receiving and documentation of daily visitors/clients.
- Marketing and supervising the marketing team.
- Effective follow-up of customers and prospects.
- Ensuring customers' satisfaction is at its peak.
- Training NYSC members and interns on modern day interiors
- Representing the company in and out of Oyo state.
- Preparation of necessary accounts to monitor the profit/losses.
- Maintained protocol throughout routine work days and special events.
- Supervised and guided new employees on [Task] and responded quickly to questions, which improved understanding of job responsibilities.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Collected data, input records and protected electronic files.
Teacher
Sound Mind Schools
Egbeda, Ibadan , Oyo
04.2017 - 12.2017
- Taught the pupils all the subjects related to that class.
- Correct and adequate lesson note/plan presentation.
- Assisted in publicity/awareness.
- Participated in extra-curricula activities like sports and other school events
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Secretary
Double Dee Laundry
Osuntokun Avenue, Ibadan, Oyo
01.2016 - 03.2017
- Prepared and submitted monthly report to the CEO
- Ensured smooth running of the day to day business
- Prepared adequate accounts in respect to sales and purchases
- Ensured full customer satisfaction
- Documented customers' details for easy service delivery and sending of congratulatory messages during their anniversaries
- Completed accurate daily documents; sales, reports and invoices.
- Tagged all customers' clothes for easy identification and to avoid mixup
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Teacher (Teaching Practice)
Awe High School
Awe, Oyo, Oyo
05.2015 - 10.2015
- Taught the three secondary classes Business studies and Mathematics
- Compiled exam questions
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in the subjects taught
Office Assistant (SIWES)
Federal College of Education (special)
Oyo, Oyo
06.2013 - 09.2013
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed correspondence letters, memos and emails.
- Distributed letters and memos
- Completed clerical tasks such as filing, copying and distributing mail.
- Typing and photocopying of neccessary documents.
Sales Representative
PDK Supermarket
Ashi-Bodija, Ibadan, Oyo
10.2011 - 11.2012
- Attended nicely and patiently to customers' needs.
- Ensured they experienced nice and easy shopping to enable them come back.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Helped resolve client problems quickly with superior customer service.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to the CEO
- Daily stock taking.
Education
Bachelor of Science - Business Administration
National Open University
Lagos 01.2020 - Current
National Certificate in Education - Business Education/Accounting
Federal College of Education (special)
Oyo 09.2012 - 12.2015
West African Senior School Certificate -
Providence High School
Ibadan, Oyo State 09.2008 - 07.2011
Junior Secondary School Certificate -
Nickdel College
Ibadan, Oyo State 09.2005 - 07.2008
First School Leaving Certificate -
Sacred Heart Nursery And Primary School
Ring Road, Ibadan, Oyo State 09.2001 - 07.2005
No Degree -
First Foundation Nursery And Primary School
Gbagi Market, Ibadan, Oyo State 09.1996 - 07.2001
Skills
Understanding of office operations
Understanding of business functions
Office administration
Time management
Attendance record management
Expense reporting
Workers' compensation
Customer and client relations
Employee training and development
Staff Management
Writing reports
Strategic Planning
Documentation and control
Documentation and reporting
Bookkeeping
Account Reconciliation
Professional telephone demeanor
Administrative support
Good communication skills
Microsoft word and excel
Problem solver, team player, fast learner and punctual
Good interpersonal skills
Strong negotiation skill
Interests
Swimming
Reading
Singing
Timeline
Bachelor of Science - Business Administration
National Open University
01.2020 - Current
Manager and Manager of Operations
Boleboxx Ventures
06.2019 - Current
Administrative Officer
Adlek Properties Ltd
04.2018 - 04.2019
Teacher
Sound Mind Schools
04.2017 - 12.2017
Secretary
Double Dee Laundry
01.2016 - 03.2017
Teacher (Teaching Practice)
Awe High School
05.2015 - 10.2015
Office Assistant (SIWES)
Federal College of Education (special)
06.2013 - 09.2013
National Certificate in Education - Business Education/Accounting
Federal College of Education (special)
09.2012 - 12.2015
Sales Representative
PDK Supermarket
10.2011 - 11.2012
West African Senior School Certificate -
Providence High School
09.2008 - 07.2011
Junior Secondary School Certificate -
Nickdel College
09.2005 - 07.2008
First School Leaving Certificate -
Sacred Heart Nursery And Primary School
09.2001 - 07.2005
No Degree -
First Foundation Nursery And Primary School
09.1996 - 07.2001