I have Interest in Customer Engagement and Growth
BALOGUN SHOLA
Virtual Assistant
Lagos
Summary
Adeshola is detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
CUSTOMER SUPPORT SPECIALIST
Dataplus Nigeria Limited
Lagos
11.2021 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
- Provided account information to customers and explained bill service policies and customer rights
- Followed up with customers regarding product functionality and overall satisfaction.
EXECUTIVE ASSISTANT
Omek Altimate World Investment
Lagos
04.2021 - 10.2021
- Assists the CEO with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings
- Coordinate and completion of projects on time within budget and within scope
- Oversee all aspects of projects
- Set deadlines, assign responsibilities, monitor, and summarize progress of project
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Prepare reports for upper management regarding status of project
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis
- Communicates with the general staff on the CEO's behalf and coordinates logistics with high-level meetings both internally and externally
- Coordinates meetings and strategic activities with the Management Team
- Supports CEO in his external commitments including service on external boards, committees and other groups
- Coordinates Executive, Finance, Governance & Nominating, and Audit Committee meetings, maintains confidential files and contact information; coordinates meetings, conferences, and committees both on and off site to support the
- CEO agenda
- Participates as an adjunct member to Represents the CEO in designated meetings as required
- Assists in coordinating the agenda of management team meetings
- Prepares an account of the meetings, designates, and follows up on assigned action items
- Position reports to the CEO and works directly with the senior management
- Manage and support the CEO
- Liaising with every part of the CEO's business
- Establish and maintain relationships with third parties/vendors
- Carry out other assigned tasks
BANKING ASSISTANT
Firstbank Nigeria Plc
Lagos
03.2019 - 04.2021
- Examined checks to confirm endorsements
- Resolved problems and discrepancies concerning customers' accounts
- Identified transaction mistakes when debits and credits did not balance
- Answered telephones to assist customers with questions and inquiries
- Performed clerical tasks, such as typing, filing and microfilm photography
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
CUSTOMER SERVICE REPRESENTATIVE
Mutual Benefit Assurance Plc
Lagos
08.2018 - 02.2019
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Responded to telephone inquiries and complaints following standard operating procedures
- Remained open to feedback from supervisor and peers to build and improve skills set
- Followed up with customers regarding product functionality and overall satisfaction
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Analyzed and collected customer information to prepare product or service reports
- Read from scripts to promote uniformity and consistency in communications
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Education
Master of Science - HUMAN RESOURCES MANAGEMENT, Industrial Relation
University of Lagos
University Of Lagos 01.2022 - Current
BACHELOR OF SCIENCE (B.S - CHEMISTRY
Federal University of Agriculture Abeokuta
HIGH SCHOOL DIPLOMA - Science
Aderoyal College
Ibadan, Oyo State, Nigeria 09.2005 - 09.2010
Skills
Responding to Difficult CustomersCustomer Retention StrategiesCustomer Service ExcellenceOrganizational SkillsWorkforce PlanningHelp Desk SupportResolving Problems and IncidentsMicrosoft CertificationEfficient and Detail-OrientedTelephone ManagementAdministrative and Office SupportCERTIFICATIONSAlison Online Course: Diploma in Customer
Registered Member of CIPM: Diploma in Human Resources (In-View)
Certification Edge: Human ResourceCertificate of Achievement in Winning with People (Million Leaders Mandate: John Maxwell
Interests
Reading, Learning, Travelling & Engaging in Intellectual Conversations
I Find it natural to explore my hobbies.
Timeline
Master of Science - HUMAN RESOURCES MANAGEMENT, Industrial Relation
University of Lagos
01.2022 - Current
CUSTOMER SUPPORT SPECIALIST
Dataplus Nigeria Limited
11.2021 - Current
EXECUTIVE ASSISTANT
Omek Altimate World Investment
04.2021 - 10.2021
BANKING ASSISTANT
Firstbank Nigeria Plc
03.2019 - 04.2021
CUSTOMER SERVICE REPRESENTATIVE
Mutual Benefit Assurance Plc
08.2018 - 02.2019
HIGH SCHOOL DIPLOMA - Science
Aderoyal College
09.2005 - 09.2010
BACHELOR OF SCIENCE (B.S - CHEMISTRY
Federal University of Agriculture Abeokuta