Open To Work
Balikis Hammed
Ibadan,Oyo, Nigeria
Work Preference
Summary
Dynamic receptionist with proven expertise at The Emirate Hotel and Suite, excelling in customer service and conflict resolution. Adept at managing front desk operations and enhancing guest relations, I consistently ensured satisfaction and seamless check-in experiences. Strong communicator and team collaborator, committed to maintaining high standards of service and organization.
Overview
1
1
Certification
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Receptionist
The Emirate Hotel and Suite
Ilorin, Nigeria
03.2024 - 03.2025
- I book hotel room for lodgers
- I check in client
- I handled complains
- I also work as a bar tender
- Greeted guests warmly upon arrival at the hotel.
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained front desk area, ensuring cleanliness and organization.
- Assisted guests with check-in and check-out procedures seamlessly.
- Handled guest complaints professionally, ensuring satisfaction and resolution.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist Intern
The Emirate Hotel and Suite
Ilorin
03.2024 - 09.2024
- Greeted guests warmly and provided excellent customer service.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled appointments and coordinated meeting room usage efficiently.
- Processed incoming mail and distributed it to relevant staff members.
Education
Associate of Arts - Tourism And Hospitality Management
Kwara State University
Kwara, Nigeria 12.2021 - 12.2025
Skills
- Customer service
- Front desk operations
- Conflict resolution
- Appointment scheduling
- Team collaboration
- Communication skills
- Guest relations
- Time management
- Scheduling appointments
Languages
English
First Language
English
Beginner (A1)
A1
Certification
- I am worthy of this position because have a BS.C in the field Tourism and hospitality management
- I am also an event planner and I know how to handle clients
Timeline
Receptionist
The Emirate Hotel and Suite
03.2024 - 03.2025
Receptionist Intern
The Emirate Hotel and Suite
03.2024 - 09.2024
Associate of Arts - Tourism And Hospitality Management
Kwara State University
12.2021 - 12.2025