Travelling, solving problems, coming up with novel ideas to spark up interest of things in people
Balikis Odunayo Bankole
Marketer
Iyana Oworo,Lagos
Summary
Knowledgeable and dedicated customer service professional with extensive experience in mass media industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Client Support Representative
Fazsion
Opebi, Ikeja, Lagos state
08.2020 - Current
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
Sales Executive
Fazsion
Opebi, Ikeja, Lagos state
01.2020 - 07.2021
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
English Language Teacher
Government Secondary School, Ekimkae
Bendeghe, Cross River state
09.2018 - 06.2019
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
Client Service Support
Fadees Express
Opebi, Ikeja, Lagos state
10.2020 - 12.2020
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Handled day-to-day running of package deliveries, ensuring high levels of productivity and progression.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
General Secretary
Environmental Protection and Sanitation
Etung, Cross river state
12.2018 - 05.2019
- Provided clerical support to [Number] company employees by copying, faxing and filing documents.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Drafted agendas, recorded minutes and created [Type] documents for [Type] meetings.
- Wrote and proofread error-free letters, memoranda and other business correspondence.
- Recorded expenses and maintained accounting records in [Software].
Sales Representative
Excel Charis Pharm. Chem. Ltd
Orile Iganmu, Lagos state
01.2018 - 05.2018
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Helped resolve client problems quickly with superior customer service.
Radio Presenter/Programme Scriptwriter
Raypower FM
Alagbado, Lagos state
12.2014 - 01.2016
- Built broadcast storylines to interest listeners and grow station audience.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
- Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.
- Conducted research, gathered information from multiple sources and presented results.
Marketer
Excel Charis Pharm Ltd
Orile Iganmu, Lagos state
01.2018 - 05.2018
Education
Higher National Diploma - Mass Communication
Moshood Abiola Polytechnic
Ojere, Abeokuta, Ogun State 12.2015 - 01.2018
National Diploma - Mass Communication
Moshood Abiola Polytechnic
Ojere, Abeokuta, Ogun State 12.2012 - 11.2014
West African Examination Council (WAEC) - Secondary Education
Grace Model College
Adebimpe, Agbado, Ogun State. 09.2005 - 07.2012
Skills
Client Relationships
Knowledgeable in good presentations skills
Knowledgeable in social media skill
Stock management
POS systems expert
Strategic sales knowledge
Sales expertise
Order fulfillment
Recordkeeping strengths
Interests
Timeline
Client Service Support
Fadees Express
10.2020 - 12.2020
Client Support Representative
Fazsion
08.2020 - Current
Sales Executive
Fazsion
01.2020 - 07.2021
General Secretary
Environmental Protection and Sanitation
12.2018 - 05.2019
English Language Teacher
Government Secondary School, Ekimkae
09.2018 - 06.2019
Sales Representative
Excel Charis Pharm. Chem. Ltd
01.2018 - 05.2018
Marketer
Excel Charis Pharm Ltd
01.2018 - 05.2018
Higher National Diploma - Mass Communication
Moshood Abiola Polytechnic
12.2015 - 01.2018
Radio Presenter/Programme Scriptwriter
Raypower FM
12.2014 - 01.2016
National Diploma - Mass Communication
Moshood Abiola Polytechnic
12.2012 - 11.2014
West African Examination Council (WAEC) - Secondary Education
Grace Model College
09.2005 - 07.2012