Bada Ebun
Lagos
Summary
Experienced operations and customer-facing professional with over five years of working in fast-paced, detail-driven environments. My background spans customer support, case handling, communications, and process-focused roles, giving me a strong foundation in reviewing information, resolving issues accurately, and working within set guidelines.
Through my work, I have developed strong attention to detail, sound judgment, and the ability to handle sensitive cases with care and confidentiality. My recent training in AML, KYC, CDD, and Software Quality Assurance builds on this experience and reflects my growing interest in compliance, risk, and regulatory operations. I am highly organized, quick to learn, and motivated to contribute meaningfully to Compliance Operations.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Customer Support Associate
LemFi
Lagos, Nigeria
03.2025 - Current
- Resolved customer complaints efficiently and effectively.
- Collaborated with team members to enhance service delivery processes.
- Provided product information and guidance to customers promptly.
- Maintained updated knowledge of products and company policies regularly.
- Escalated complex issues to senior support staff as needed.
- Resolved customer inquiries in a timely manner.
- Offered guidance on how customers can use products more effectively.
- Ensured compliance with applicable regulations regarding privacy and security.
- Maintained positive working relationships with fellow staff and management.
Creative Director
TheKreativo
Lagos, Nigeria
04.2024 - 02.2025
- Led creative direction for marketing campaigns across multiple platforms.
- Lead a team of creatives by overseeing tasks and collaborating efficiently.
- Oversaw design projects from concept through execution, ensuring alignment with brand guidelines.
- Conducted market research to inform creative approaches and audience engagement tactics.
- Managed budgets and timelines for various design initiatives, optimizing resource allocation.
- Proposed concepts using rough sketches, storyboards, or mood boards.
- Led creative team meetings to share ideas and bring actionable plans to fruition.
- Engaged with clients to gather project information and uncover challenges.
Communications and Content Marketing Manager
Kólé
Lagos
03.2023 - 01.2024
- Design content marketing strategies.
- Handle all PR activities and planning.
- Handle external communications with potential customers and media agencies.
- Organize online events like Twitter Spaces.
- Create social media content.
- Managing the brand's social media identity and communications.
- Write and publish blog articles.
- Plan and coordinate product user testing sessions.
Social Media Manager / Content Creator
MyCoverAI
Lagos
01.2022 - 03.2023
- Prepare, manage and oversee social media content.
- Prepare content copies for brand promotion.
- Create video content from events.
- Oversee and direct graphics design.
- Managing the brand's social media identity and communications.
- Creates monthly content calendar.
Community Manager / Content Creator
MyCoverGenius
Lagos
01.2021 - 03.2023
- Creates engaging content for the community (Telegram inclusive).
- Builds good relationships with customers.
- Creates marketing emails and copies for Ad campaigns.
- Create engaging and educative reels.
- Collaborates with growth and Sales departments to drive policy sales.
- Answers customer questions about products, prices and availability.
- Up-to-date with digital technology trends and events around the sector.
- (Flexicare Amebo)
Social Media Manager / Content Creator
AfroVerse
Lagos
01.2021 - 12.2021
- Launch brand online presence.
- Create educational content on NFTs.
- Manage online community.
- Create video and graphics content for social media.
Sales and Customer Service Representative
IP Express
Lagos
01.2020 - 12.2020
- Generated leads.
- Gave sales presentations to several prospective customers.
- Maintained client records.
- Answered customer questions about products, prices and availability.
- Resolved customer complaints via phone.
- Reached out to customers and verified their account information.
Social Media Manager / Content Creator
CandiidOnline
Lagos
01.2020 - 12.2020
- Manage the company's social media platforms.
- Create engaging graphics and motion graphics content.
- Grow Social Media pages' followers and engagement.
- Shared current news and stories on the platforms.
- Increased daily visitation from social media to the company website.
- Engaged online audiences.
- Increased engagement through all social media platforms like Instagram, Facebook and Twitter.
Presenter
DeltaBoy TV
Lagos
01.2019 - 12.2019
- Built personal relationships with guests to promote positive experiences.
- Shared ideas to help produce better content.
- Conducted interviews at events.
Content Writer
Freelance
Lagos
01.2017 - 12.2017
- Assists company websites and Blogs in getting more traffic to their sites by providing good, engaging and understandable content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating and authentic approach.
- Managed and met deadlines with efficiency.
- Provide Proofreading & Editing, Product descriptions and SEO services.
- Conducts special interviews for magazine guest content.
- Noteworthy Clients: Diverse clients from Fiverr, LagosHighly (www.lagoshighlyf.com.ng).
Education
B.Sc - Sociology
University of Lagos
Lagos, Nigeria01.2018
Diploma - Social Work
University of Lagos
Lagos, Nigeria01.2015
Skills
- Proven Customer Service Experience
- Anti-Money Laundering (AML) Fundamentals
- Sanctions & PEP Screening (Foundational)
- Analytical Thinking and Attention to Detail
- Excellent Oral and Communication
- Networking
- Excellent Writing and Research Skills
- Strong Interpersonal Skills
- Empathetic Understanding
- Cross-functional Collaboration
- Case Investigation and Escalation
- Adaptability
- Quality control
- Customer relationship management
Hobbies and Interests
- Travelling
- Networking
- Memes
- Filmmaking
- Music
- Tech
- Arts and Culture
- Photography
- Creative Writing
- Blogging
Volunteer Experience
- Optimal Cancer Foundation, Cervical Cancer Awareness Walk, 01/01/18
- Ignite Africa, Readers are Leaders Destiny Walk, 10/01/16
- Rise Network, International Youth Day, 08/01/15
Certification
Hands-On CRM Simulation: AML, KYC, KYB, UBO, CDD, Sanctions & PEP
Udemy
2026
Udemy
2026
Timeline
Customer Support Associate
LemFi
03.2025 - Current
Creative Director
TheKreativo
04.2024 - 02.2025
Communications and Content Marketing Manager
Kólé
03.2023 - 01.2024
Social Media Manager / Content Creator
MyCoverAI
01.2022 - 03.2023
Community Manager / Content Creator
MyCoverGenius
01.2021 - 03.2023
Social Media Manager / Content Creator
AfroVerse
01.2021 - 12.2021
Sales and Customer Service Representative
IP Express
01.2020 - 12.2020
Social Media Manager / Content Creator
CandiidOnline
01.2020 - 12.2020
Presenter
DeltaBoy TV
01.2019 - 12.2019
Content Writer
Freelance
01.2017 - 12.2017
B.Sc - Sociology
University of Lagos
Diploma - Social Work
University of Lagos