BABAJIDE GANIYU ODEBODE
Ikorodu,Nigeria
Summary
Dedicated professional with expertise in Customer Relationship Management software, including Salesforce and Zendesk, complemented by strong communication and interpersonal skills. Demonstrates proficiency in active listening, problem-solving, and conflict resolution, ensuring effective escalation handling. Adept at multitasking and time management in fast-paced environments, providing exceptional phone and email support with a keen attention to detail. Possesses comprehensive product knowledge and service guidance capabilities, fostering team collaboration and adaptability. Career goals include leveraging CRM expertise to enhance customer satisfaction and drive organisational success.
Overview
8
8
years of post-secondary education
15
15
years of professional experience
Work history
Customer care team leader
ISON Experiences
Ilupeju, Lagos
2026.02 - Current
- Facilitated inter-departmental collaboration for cohesive problem-solving efforts.
- Improved customer satisfaction by implementing effective feedback systems.
- Managed customer complaints for better relations and retention.
- Coordinated with other departments, ensuring seamless service delivery.
Customer Care Specialist
9Mobile NG
Lagos
2022.01 - 2026.01
- Provide efficient and effective customer support via phone, email, and chat, resolving an average of 100 customer daily inquiries.
- Handle customer complaints and queries professionally, ensuring resolution promptly.
- Maintain a thorough understanding of company products and services to provide accurate and helpful information.
- Upsell and cross-sell relevant products based on customer needs, contributing to increased sales.
- Collaborate with the technical team to resolve complex customer issues, ensuring customer satisfaction and retention.
- Document and maintain customer interaction records in the CRM system, ensuring data accuracy and confidentiality.
Customer Care Officer
ESMCS Ltd
Lagos
2017.01 - 2022.01
- Led and supported over 50 customer support staff to achieve objectives.
- Cross-trained and backed up other customer service managers.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Completed daily documentation and logs, generating detailed weekly reports.
Customer Service Representative
Etisalat Nigeria
Lagos
2013.01 - 2017.01
- Managed a high volume of customer inquiries, offering personalized solutions professionally and efficiently.
- Assisted customers with product selections, order processing, and technical troubleshooting.
- Processed billing inquiries and refunds, resolving customer issues while ensuring compliance with company policies.
- Received positive customer feedback, contributing to a customer satisfaction score.
- Collaborated with team members to streamline processes and improve response times, reducing average handling time.
Customers Support/Logistic Manager
Tripple-M Construction
Lagos
2012.01 - 2013.01
- Ensured excellent first-contact customer service and timely delivery of products.
- Validated and verified first-time customers and maintained contact with existing customers.
- Validated products on site and managed stock levels.
- Developed strategies to ensure smooth transition of orders.
Classroom Teacher
National Youth Service Corps
Enugu South, EN
2011.01 - 2012.01
- Planned, prepared, and delivered lessons.
- Supervised class welfare and managed pupil data.
- Ensured adherence to health and safety requirements.
Education
Master of Science - Public Administration
University of Lagos
Lagos 2018.09 - 2021.09
Bachelor of Art - Philosophy
Ogun State University
Ogun State 2006.01 - 2010.01
A-Levels - Arts
Lagos State Model College Igbokuta
Lagos 2002.09 - 2004.01
Skills
- Customer Relationship Management (CRM) software (eg, Salesforce, Zendesk)
- Effective communication and interpersonal skills
- Active listening and problem-solving
- Conflict resolution and escalation handling
- Multitasking and time management
- Phone and email support
- Product knowledge and service guidance
- Strong attention to detail
- Adaptability in fast-paced environments
- Team collaboration
- Microsoft Office Suite familiarity
- Zendesk expertise
LANGUAGES
English: Fluent
References
References available upon request.
Timeline
Customer care team leader
ISON Experiences
2026.02 - Current
Customer Care Specialist
9Mobile NG
2022.01 - 2026.01
Master of Science - Public Administration
University of Lagos
2018.09 - 2021.09
Customer Care Officer
ESMCS Ltd
2017.01 - 2022.01
Customer Service Representative
Etisalat Nigeria
2013.01 - 2017.01
Customers Support/Logistic Manager
Tripple-M Construction
2012.01 - 2013.01
Classroom Teacher
National Youth Service Corps
2011.01 - 2012.01
Bachelor of Art - Philosophy
Ogun State University
2006.01 - 2010.01
A-Levels - Arts
Lagos State Model College Igbokuta
2002.09 - 2004.01